Safety Service Patroller Supervisor

Job Description

AECOM is seeking an experienced, creative, and highly talented SSP Supervisor in the Virginia Beach region. This position will be a direct report to the Regional Safety Service Patrol (SSP) Manager with direct communications with front-line staff throughout their area of responsibility.

The responsibilities of the SSP Supervisor include, but are not limited to:

• Front line supervisor who manages individual contributors.
• Responsible for the overall quality of staff’s work and oversees projects.
• Has project or task level financial accountability.
• Typically supervises a headcount of less than 10 people.
• Coaching, mentoring and training development of SSP staff
• Real-time shift management and scheduling for readiness of operation staff and assigned equipment
• Communicate with mid and high-level staff in real-time incident management status
• Present recurrent staff training needs and materials
• Participation in After Action or other assigned meetings as requested
• Ensure adherence to established policies and procedures
• Maintain up-to-date training and certifications.
• Other ad-hoc initiatives as assigned by the Project Management Team.

Qualifications

Minimum Requirements:

• High School / GED Equivalent plus 2 or more years prior experience as Traffic Monitoring Patroller or other related experience.
• Be a minimum of 18 years of age.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).
• Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.
• Possess a valid Virginia Class D License and a clean driving record in the last 3 years, including no suspension of license or single violation that Virginia Motor Vehicle treats as worth 6 demerits. Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
• Proven ability to manage tasks in a professional manner.
• Demonstrated professional maturity.
• Proven ability to manage time and tasks professionally.

Work Environment/Physical requirements – Essential Functions

Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles. Work around heavy, moving, dangerous equipment; often standing/walking. The essential functions of this job include the:

• Ability to lift up to 85 pounds.
• Ability to pull/drag a force gauge to produce 160 ft./lbs of force with a contact point of 36 inches off the ground.
• Ability to lift a 40-pound tool bag.
• Ability to perform repetitive bending, stooping, squatting, kneeling, and/or crouching and occasionally work with arms above shoulder level.
• Ability to perform fine motor skills.
• Ability to perform hand gripping/squeezing for hand tools and equipment (levers, jack handles, air compressor, jumper cables etc.).
• Ability to occasionally work at heights less than 4ft.
• Ability to climb stairs.
• Ability to descend/ascend vehicle steps.

Please Note: This position is contingent upon successfully completing functional tests for each essential function identified for this position.

Preferred Qualifications:

• Five (5) years of driving experience.
• Prior Safety Service Patrol Operator experience.
• Knowledge/experience of incident management techniques.
• Radio and telecommunications experience.
• Possess or be able and willing to obtain CPR certifications.
• Basic competency in using computers such as laptops, smart pads.
• Working knowledge of basic automotive repair.
• Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers.
• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules will vary.
• Able to maintain situational awareness at all times.
• Adherence to all federal, state, and local laws, ordinances, regulations and standards related to traffic and motor vehicle operation and safety.
• Ability to maintain a courteous and considerate demeanor at all times and constantly strive to provide customer excellence.
• Willingness to consistently do their part to contribute and maintain a safe and secure workplace
• Ability to communicate clearly and concisely.
• High degree of autonomy in carrying out responsibilities requires a strong sense of judgement and self-motivation to perform, while also working in a team, collaborative environment.
• Position is performed outdoors 100% of the time, along roadsides in an uncontrolled work environment.
• Uniform compliance to ANSI 107 Class 3 standards and safety shoes meeting current ASTM F2413 standards (program provided).
• Must be able to operate with a Safety-first mentality while adapting to changing conditions and at times performing multiple tasks.
• Geographic familiarity with regional freeway system and arterial road.

Additional Information

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is NOT a remote position but located on the client site locations.
• Opportunities for overtime hours and pay are also available.

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.