Sales Advisor – On-call contract - Forlì

WHAT YOU WILL DO

As a Sales Advisor at H&M, you will play a key role in creating an exceptional customer experience. You will welcome customers, guide them in your store and help them find what they need, showcasing our products. Acting in line with our values, you will contribute to both your success and that of the company.

You will:

• Share your knowledge and passion for fashion and products to help customers make informed choices.
• Collaborate with your team to offer exceptional service at every stage of the customer journey.
• Ensure that the sales area and back store are well-stocked, organized and welcoming.
• Support the opening and closing of the store.
• Represent yourself and the brand positively during all phases of interaction with customers.

WHO YOU WILL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, to Department Managers, to Store Managers and Visual Merchandisers—contributes to creating a stimulating and welcoming environment. You will also connect with the Area Team, collaborating across stores to share input and achieve success together. Together with your team, you will play a fundamental role in helping customers feel confident and express their individuality with the latest trends and styles. By creating meaningful connections with customers in our stores, we make fashion accessible and sustainable for everyone.

WHO YOU ARE

We are looking for people with…

• Customer experience in fashion, retail or similar sectors.
• And these people are…
• Passionate about fashion and offer an exceptional in-store experience while promoting our products and contributing to increasing sales.
• Comfortable in collaborative and dynamic environments.
• Communicative, creative, curious to work with a technological approach in store, with a strong desire to learn and grow constantly.
• Flexible and action-oriented.

WHO WE ARE

H&M Group is a global company made up of different fashion brands and ventures. Our goal is to demonstrate that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to make fashion accessible to many, and our customers are at the center of every decision we make. We are thousands of passionate and talented colleagues, united by our shared culture and values. Together, we want to use our power, our reach and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

OTHER REASONS WHY YOU WILL LIKE WORKING WITH US

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with ample development opportunities worldwide. When you join the H&M team, you will be provided with introduction and training plans.

• Meal vouchers for days you work more than 6 hours
• 25% personal discount (personal discount card usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

JOIN US

Our uniqueness comes from a combination of many things: our inclusive and collaborative culture, our strong values and growth opportunities. But most of all, it is our people who make us who we are.

Take the next step in your career with us. The journey starts here.

* Assessment for In-store Roles:

To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment in our stores. You will need to complete this as part of the application and selection process. Your responses will be evaluated by an assessment tool that applies predefined criteria established by H&M Group.

After completing the assessment, you will have the opportunity to share feedback and ask questions. If you encounter difficulties or prefer an alternative assessment method, please contact recruitmentsupport@hm.com. Choosing an alternative will not affect your application._

For more information on how we process your personal data, please consult our Privacy Policy

** We are committed to a recruitment process that is fair, impartial and skills-based.

Further information

• Video to watch

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