Sales Operations Analyst, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a detail-oriented and highly organized Sales Operations Analyst to support our sales organization in streamlining order processing, license management, quoting, and operational reporting. The ideal candidate will have experience working with software license contracts and be capable of handling complex order workflows with precision and urgency. This role requires cross-functional collaboration and strong communication skills to ensure operational excellence and customer satisfaction.

How will you make an impact?

Order Management

• Submit and process customer orders accurately and in a timely manner.
• Collaborate with Sales and cross-functional teams to ensure all order documentation is complete and compliant.
• Monitor and resolve any order-related issues that may impact fulfillment or revenue recognition.

Quoting

• Create, review, and manage sales quotes in SFDC CPQ tool
• Ensure quote accuracy, proper configuration, and compliance with pricing policies and discount guidelines.
• Support sales teams during the quoting process by providing guidance on procedures and system usage.

Software License Management

• Understand and interpret software license contracts and related terms.
• Perform license updates and ensure internal systems reflect the most current entitlement and contract information.
• Provide license extensions as required and ensure alignment with customer agreements.

Support Assistance

• Generate and support Business Operations reports; manage and track associated tickets.
• Collaborate with internal support teams to resolve customer or system-related issues promptly.

Sales Support

• Partner with Account Executives, Sales Engineers, and Customer Success teams to navigate order processes and provide operational support.
• Act as a point of contact for sales inquiries related to order status, licensing, quoting, and tools.

Financial Calculations

• Calculate End-of-Life (EOL) fees for Term-based software agreements.
• Communicate financial outcomes and implications to stakeholders, ensuring clarity and correctness.

Have you got what it takes?

• Bachelor’s degree in business administration, Finance, Operations, or related field.
• 3+ years of experience in Sales Operations, Order Management, or similar role.
• Familiarity with software licensing models and commercial contract terms is required.
• Proficiency with Salesforce, CPQ tools (such as Q2D), Excel, and order management systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• High attention to detail, organizational skills, and ability to multitask in a fast-paced environment.

You will have an advantage if you also have:

• Experience in a SaaS or software company.
• Knowledge of ERP systems (e.g., Workday, SAP, NetSuite).
• Understanding of revenue recognition and compliance implications for orders and licensing.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 9004Reporting into: Director, Sales Operations, Actimize

Role Type: Individual Contributor