Sales Operations & Enablement Manager

The Global Sales Operations & Enablement team at eBay drives operational excellence and productivity for the Global Seller Development organization. This role focuses on improving sales team operations and strategy implementation by crafting scalable operating models, processes, and insights. Responsibilities include developing go-to-market frameworks, optimizing revenue, managing pipelines, and designing standard operating methodologies to accelerate seller success and business outcomes.

Must Have

• Develop and evolve go-to-market frameworks, revenue optimization strategies, pipeline management standards, and resource allocation models.
• Find opportunities for process optimization and automation across the end-to-end seller lifecycle.
• Design and implement standard operating methodologies, ensuring global consistency.
• Build and maintain pre- and post-sales playbooks, including seller segmentation models and engagement frameworks.
• Own project requirements documentation, including process flows, swim lanes, use cases, and success metrics.
• Lead cross-functional initiatives end-to-end, from discovery and design through delivery, testing, and rollout.
• Support portfolio-level planning, prioritization, status tracking, and executive updates across multiple initiatives.
• Translate new processes, tools, and strategies into clear, actionable enablement assets.
• Partner with sales leaders and team members to ensure enablement is role-based, timely, and aligned to business priorities.
• Deliver and support training sessions tied to major launches, process changes, and new ways of working.
• Monitor adoption and effectiveness of processes and enablement through feedback loops, usage data, and performance metrics.
• Act as a link between strategy and execution, ensuring teams understand not just what is changing, but why and how to apply it.
• Support organizational change by reinforcing new behaviors through enablement, communication, and ongoing reinforcement.
• Proven experience leading ground-breaking initiatives in sales operations, enablement, or business operations within a technology or platform-based sales environment.
• Experience using AI-enabled tools, analytics, or automation to drive scale, consistency, and better decision-making.
• Strong background of using data, insights, and process design to drive measurable business impact.
• Ability to build trusted partnerships across sales, product, analytics, and operations teams.
• Highly dedicated to delivering outcomes with a preference for taking initiative and ownership.
• Deeply process-minded, with strong analytical and problem-solving skills.
• Excellent communication and presentation skills, able to balance executive-level storytelling with detailed operational rigor.
• Proven ability to operate independently in a fast paced, ambiguous environment.
• Experience with program or project management, including scoping, timeline management, documentation, change management, and stakeholder alignment.
• Strong understanding of Salesforce CRM functionality and standard sales methodologies.

Good to Have

• Experience working in a hands-on, start-up or scaling environment.
• Deep familiarity with Salesforce-driven sales motions and best practices.
• Hands-on experience with Learning Management Systems (LMS).

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

The Global Sales Operations & Enablement team drives operational excellence and team productivity across eBay’s Global Seller Development(GSD) organization. We support Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, scalable processes, and role-based enablement that accelerate seller success and business outcomes.

The Sales Operations & Enablement Manager plays a significant role in improving how our sales teams operate and implement strategies. This role is responsible for crafting and scaling the operating models, processes, and insights that drive productivity and consistency, while ensuring those capabilities are efficiently embedded through clear playbooks, training, and adoption support. The role serves as a link between strategy and execution, translating complex initiatives into practical, repeatable ways of working that enable teams to perform at their best. The role partners closely with GSD leaders, eBay Live, Analytics, CRM, Product, and Category teams and is central to driving operational rigor, transformation efforts, and continuous improvement.

What You Will Accomplish

Sales Operations

• Develop and evolve go-to-market frameworks, revenue optimization strategies, pipeline management standards, and resource allocation models to improve sales productivity and performance.
• Find opportunities for process optimization and automation across the end-to-end seller lifecycle, from acquisition through growth and retention.
• Design and implement standard operating methodologies, ensuring global consistency while allowing for regional nuance where needed.
• Build and maintain pre- and post-sales playbooks, including seller segmentation models and engagement frameworks.
• Own project requirements documentation, including process flows, swim lanes, use cases, and success metrics.
• Lead cross-functional initiatives end-to-end, from discovery and design through delivery, testing, and rollout.
• Support portfolio-level planning, prioritization, status tracking, and executive updates across multiple initiatives.

Sales Enablement

• Translate new processes, tools, and strategies into clear, actionable enablement assets (playbooks, training materials, job aids, and documentation).
• Partner with sales leaders and team members to ensure enablement is role-based, timely, and aligned to business priorities.
• Deliver and support training sessions tied to major launches, process changes, and new ways of working.
• Monitor adoption and effectiveness of processes and enablement through feedback loops, usage data, and performance metrics.
• Act as a link between strategy and execution, ensuring teams understand not just what is changing, but why and how to apply it in their day-to-day work.
• Support organizational change by reinforcing new behaviors through enablement, communication, and ongoing reinforcement.

What You Will Bring

• Proven experience leading ground-breaking initiatives in sales operations, enablement, or business operations within a technology or platform-based sales environment.
• Experience using AI-enabled tools, analytics, or automation to drive scale, consistency, and better decision-making in sales, enablement or business operations.
• Strong background of using data, insights, and process design to drive measurable business impact.
• Ability to build trusted partnerships across sales, product, analytics, and operations teams.
• Highly dedicated to delivering outcomes with a preference for taking initiative and ownership.
• Deeply process-minded, with strong analytical and problem-solving skills.
• Excellent communication and presentation skills, able to balance executive-level storytelling with detailed operational rigor.
• Proven ability to operate independently in a fast paced, ambiguous environment.
• Experience with program or project management, including scoping, timeline management, documentation, change management, and stakeholder alignment.
• Strong understanding of Salesforce CRM functionality and standard sales methodologies.

Preferred

• Experience working in a hands-on, start-up or scaling environment
• Deep familiarity with Salesforce-driven sales motions and best practices.
• Hands-on experience with Learning Management Systems (LMS)

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.