In today's rapidly evolving digital landscape, contact centers are undergoing a profound transformation. Leveraging advanced technologies like AI and cloud-based solutions, organizations are seeking innovative ways to enhance customer experiences, improve operational efficiency, and drive business growth.
As a Sales Specialist, you will play a pivotal role in shaping this transformation by introducing contact center solutions to businesses across industries.
In this role, you will be responsible for growing our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to effectively work with cross-functional teams ranging from business, engineering and product as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole. You will partner with internal Google Cloud Sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination of expansion deals, as well as working with Product teams to help our customers build new products leveraging our AI.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.