Sales Support Specialist

Do you have a passion for the Golf Industry? Would you love to sell to and service the many Trackman-powered Driving Ranges & Indoor Golf Centers? Are you ambitious, self-driven, and willing to go the extra mile? Then, you should join our successful Trackman Business Development team!

Since the beginning, Trackman has benefited from the skills and commitment of exceptional people. As always, we are looking for the very best talent to take our success story to the next level. As Sales Support Specialist, you will support our customers in their use of our Booking & Payments Product as well as sell our products and services within the United States. This role is pivotal in helping to drive Customer Satisfaction, Increase Sales Conversations, and Maintain Strong Relationships with current/potential clients.

Job Responsibilities

• Provide pre-sale support by answering questions, resolving issues, and helping customers select the appropriate software solutions.
• Assist in onboarding new customers and work closely with the implementation team to ensure a smooth setup.
• Liaise with customers to follow up on demo requests, inquiries, and feedback, ensuring excellent service throughout the sales process.
• Deliver administrative support to sales leadership
• Manage customer inquiries related to software solutions, offering product information, scheduling demos, and providing guidance on product features.
• Develop a deep understanding of our booking, POS, and membership management software products to assist in sales efforts.
• Maintain detailed and accurate records of sales activities, opportunities, and customer interactions in CRM Systems.

Job requirements

The ideal candidate:

• 2-3 years of experience in a sales support or customer service role, preferably within the Software, SaaS, or Golf Industry
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent verbal and written communication skills.
• Enthusiastic & proactive with a customer-first mindset
• Ability to quickly learn new technologies and software
• Strong problem-solving abilities focusing on finding solutions that benefit both the customer and the company.
• Experience in developing and applying sales and marketing strategies
• Personal drive, self-starter with a demonstrated willingness to go the extra mile
• Build and maintain relationships easily
• Consider other’s views and demonstrate listening skills
• Persuade others by being trustworthy and enthusiastic
• Demonstrate perseverance and cope well with rejection

Preferably:

• A strong network in the local golf industry
• Experience in developing and applying sales and marketing strategies.

The compensation plan consists of a fixed salary and a bonus plan. Individual Health Insurance with an optional Dental plan will also be provided. A benefits package including a 401k, cell phone, and personal home internet is also available. You will benefit from onboard training and continuous coaching. You will be working from your home office.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.

Share our Passion!

Applications are continuously assessed, so please send your application as soon as possible. If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.