Sales Team Leader with English

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth. This role involves leading sales teams, driving performance through customer success motions (onboarding, adoption, health checks, voice of the customer), and revenue retention motions (renewals, upsell, expansion). The manager will also focus on the professional development of the sales team, including coaching, training, and continuous performance evaluation, while managing strategic client relationships.

Must Have

• Lead, develop, and motivate sales team(s) to achieve business targets and ensure high customer satisfaction.
• Provide accurate weekly, monthly, and quarterly sales forecasting and ensure CRM data is accurate.
• Act as an enabler to remove roadblocks and help the team resolve challenges in sales opportunities.
• Monitor team call time and productivity, conduct weekly performance reviews and coaching sessions.
• Analyze data, performance, and customer experience trends to develop strategic sales plays.
• Stay current on client products/services and market developments.
• Act as a point of escalation for the client and respond in a timely manner.
• Maintain communication with Sales Director and external clients to foster strategic relationships.
• Effectively manage client accounts to maximize revenue and communicate quarterly objectives.
• Work closely with client contact on reporting and forecasting.
• Ensure team alignment to achieve operating plan, sales, and client performance targets (CPTs).
• Work with internal and external partners to develop effective coaching and training platforms.
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund).
• Ensure high level of professionalism during all interactions with team and client.
• Effectively partner and build strong business relationships with stakeholders.
• Collaborate with cross-functional teams to optimize sales processes and achieve superior customer experience.
• Lead team to effectively influence buying/renewal process for greater client satisfaction.
• Minimum 3 years of proven work experience in a sales leadership role (or similar).
• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role.
• Consistent track record of success with a passion for exceptional customer experience and driving team results.
• Must be well-versed in High Performance Selling methodologies.
• Results-driven, analytically proficient, strategically minded with an operational outlook.
• Excellent people management, leadership, and coaching skills.
• Strong record of developing and retaining high potential employees.
• Experience in a fast-paced, high-volume sales environment with tight deadlines.
• Excellent listening and problem-solving skills.
• Excellent verbal and written communication skills, both internally and externally.
• Ability to maximize revenue through best practices.
• Highly organized with the ability to handle multiple priorities.
• Strong knowledge of Microsoft Office programs.
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment.
• Demonstrated ability to make timely and sound decisions under conditions of uncertainty or limited data.
• Execute high level of independent judgement and critical thinking.
• Professional and polished demeanor.
• Strong written and verbal communication skills in English B2-C1.
• Willingness to work on site from our office in Athens.

Good to Have

• Bachelor’s degree
• Experience working with Salesforce.com or similar CRM preferred

Essential Functions - Duties and Responsibilities

• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Work closely with client contact on reporting and forecasting
• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

Qualifications

Required Qualifications

• Minimum 3 years of proven work experience in a sales leadership role (or similar)
• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role
• Consistent track record of success with a passion for exceptional customer experience and driving team results
• Must be well-versed in High Performance Selling methodologies
• Results-driven, analytically proficient, strategically minded with an operational outlook
• Excellent people management, leadership, and coaching skills
• Strong record of developing and retaining high potential employees
• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
• Excellent listening and problem-solving skills
• Excellent verbal and written communication skills, both internally and externally
• Ability to maximize revenue through best practices
• Highly organized with the ability to handle multiple priorities
• Strong knowledge of Microsoft Office programs
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Execute high level of independent judgement and critical thinking
• Professional and polished demeanor
• Strong written and verbal communication skills in both English B2-C1
• Willingness to work on site from our office in Athens

Preferred Qualifications

• Bachelor’s degree
• Experience working with Salesforce.com or similar CRM preferred

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.