Save Specialist - SMB

1 Month ago • 2 Years +

Job Summary

Job Description

Motive seeks a Save Specialist focused on customer relationship building to retain clients. This role involves coordinating and executing retention programs through positive interactions, addressing customer concerns, and educating them on product value. A customer-oriented approach is crucial for long-term satisfaction. The ideal candidate is highly organized, possesses excellent communication skills, and demonstrates good judgment. Key responsibilities include identifying at-risk accounts, collaborating with internal teams for remediation, managing high volumes of phone and email inquiries, maximizing customer lifetime value, minimizing churn risk, increasing satisfaction, and identifying up-sell opportunities. The specialist will build rapport, use persuasive rebuttal skills, and problem-solve to implement fair contract negotiations.
Must have:
  • 2+ years customer-facing experience (sales/support)
  • Strong customer relationship building skills
  • Effective listening and problem-solving
  • Excellent verbal and written communication
  • High attention to detail and professionalism

Job Details

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Save Specialist is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.

What You'll Do:

  • Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
  • Handle large volume of phone conversations and email inquiries
  • Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
  • Build quick rapport with customers and apply both persuasive rebuttal skills and problem solving strategies while providing solutions
  • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations

What We're Looking For:

  • 2+ years prior experience in a customer facing role (sales and/or support)
  • Strong ability to build and maintain customer relationships
  • Effective listening and problem-solving skills
  • Excellent communication (both written and verbal) and presentation skills
  • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

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