Scrum Master

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

You'll be instrumental in fostering an environment where Agile principles thrive. You'll coach, mentor, and facilitate teams in their journey towards self-organization and high performance, utilizing a range of methodologies including, but not limited to: Scrum, Kanban, Extreme Programming (XP), Scaled Agile Framework (SAFe), Large-Scale Scrum (LeSS), Scrum@Scale, and Nexus.

What You'll Do:

• Champion Agile Adoption: Lead teams through implementing and refining Agile methodologies, ensuring practices are tailored to their needs and goals.
• Facilitate Team Effectiveness: Organize and facilitate Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives, demos), making sure they're productive and engaging.
• Remove Impediments: Proactively identify and eliminate obstacles that hinder team progress, acting as a dedicated problem-solver to keep development flowing smoothly.
• Coach and Mentor: Provide guidance and support to team members on Agile principles, roles, and practices, fostering a culture of continuous learning and improvement.
• Drive Continuous Improvement: Encourage and implement feedback loops and process adjustments to enhance team performance, quality, and delivery predictability.
• Promote Collaboration: Foster a highly collaborative and transparent environment within and across teams.
• Ensure Accountability: Firmly but fairly hold teams accountable to their working agreements, commitments, and established Agile practices.
• Keep Teams Organized: Ensure the team's work is well-structured and visible, helping them manage their backlog and workflow efficiently.
• Fill Operational Gaps: Step in as needed to assist with various team operations, such as backlog refinement, stakeholder communication, or project coordination, allowing the team to maintain focus on development tasks.
• Manage Difficult Conversations: Confidently engage in and manage challenging discussions with leaders and stakeholders, advocating for the team and Agile principles.
• Report on Progress: Provide clear and concise updates on team progress, impediments, and metrics to relevant stakeholders.

What You'll Bring:

• Exp: 5+
• Proven experience leading multiple teams in an Agile environment.
• Deep understanding and practical experience with various Agile frameworks (e.g., Scrum, Kanban, XP, SAFe, LeSS, Scrum@Scale, Nexus).
• Exceptional servant leadership skills, with a demonstrated ability to empower teams and prioritize their needs, always asking, "How can I help?"
• Strong problem-solving abilities and a proactive, hands-on approach to tackling challenges.
• Excellent communication, facilitation, and interpersonal skills, including the ability to manage tough discussions effectively.
• Ability to adapt quickly to changing priorities and operate effectively in a dynamic environment.
• A firm yet empathetic approach to holding teams accountable and reinforcing working agreements.
• Relevant Agile certifications (e.g., CSM, CSPO, SAFe Agilist, LeSS Practitioner) are a plus.