Scrum Master

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

The Scrum Master acts as a servant leader and coach for their team(s) by facilitating clear communication to management and to the team, and by helping to educate the team in various agility practices and frameworks, ensuring that the processes agreed to by the team are being followed.

Drive delivery outcomes at sprint and increment levels, ensuring Agile practices translate into tangible business value for Data Intelligence & Innovation teams.

Foster a culture of ownership, proactiveness, and accountability — moving beyond facilitation to measurable impact.

Leverage prior exposure as a Tech Business Analyst or Product Owner to bridge business and technical perspectives effectively.

Key Responsibilities

Agile Leadership & Delivery Focus

• Guide Agile adoption for data/analytics delivery; hold teams accountable to commitments and ensure backlogs are READY.
• Identify and resolve delivery risks, impediments, and dependencies early to maintain flow and improve performance in the areas of quality, predictability, flow, and velocity.
• Ensure sprint ceremonies, requirement workshops, stakeholder reviews and allied practices are outcome-driven, predictable, and aligned to product increment goals.

Team Enablement & Coaching

• Coach teams toward improved velocity, predictability, and quality, embedding a culture of continuous improvement.
• Partner with Product Owners, Analysts, and Engineers to refine backlogs and translate requirements into increments. Participate & contribute in forums where these partners work on product increments.
• Bridge communication gaps between business stakeholders and technical teams to ensure shared understanding.

Problem Solving and Stakeholder Engagement

• Actively remove obstacles and enable smooth execution of data/BI product delivery.
• Provide transparent progress reporting and delivery metrics to leadership and stakeholders.
• Representing the team in cross-team forums, ensuring alignment and effective stakeholder management.
• Conducting gap analyses (current vs target state) and contribute to roadmaps/enhancements.

Qualifications

• Bachelor’s degree or other four-year degree with significant IS experience OR equivalent experience.
• 7+ years of experience as a Scrum Master or Agile Delivery Lead supporting technical teams.
• Proven track record of enabling data platform, BI, analytics teams to deliver high-value increments on time.
• Experience as Tech Business Analyst or Product Owner roles alongside Scrum Master responsibilities; ability to navigate requirements, backlog definition, and stakeholder engagement.
• Healthcare IT or healthcare data domain experience preferred.

Business Analysis & Product Owner Experience

• Proven experience as a Tech Business Analyst and/or Product Owner, with strong skills in requirements elicitation, backlog definition, and business-to-technical translation.
• Hands-on expertise writing user stories, acceptance criteria, workflows, and data requirements for data/BI products.
• Ability to collaborate with Product Owners, Product Managers, and business stakeholders to capture, refine, and prioritize requirements across provider, payer, and healthcare domains.
• Demonstrated success in partnering with data platform, BI, and analytics teams to shape deliverables aligned with business value.
• Strong facilitation of requirement workshops, backlog refinement sessions & stakeholder reviews, ensuring clarity and adoption.
• Comfortable conducting gap analyses (current vs target state) and contributing to roadmaps/enhancements for data and analytics solutions.

Scrum Master & Agile Delivery Expertise

• Proven ability to facilitate sprint ceremonies (planning, stand-ups, reviews, retrospectives) with a focus on delivery outcomes, not just process.
• Track record of driving accountability at sprint and increment level, holding teams to commitments and improving predictability.
• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe, XP) and ability to tailor them to analytics product delivery.
• Experience with Jira (or equivalent) for managing sprints, commitments, and metrics.
• Familiarity with modern data/engineering practices (CI/CD, automated testing, data quality frameworks) is a plus.

Impact Expectations (First 6 Months)

• Establish predictable sprint cadence and measurable delivery of BI/data increments.
• Improve backlog quality and stakeholder alignment through proactive refinement and communication.
• Demonstrate consistent impediment resolution and foster team accountability, leading to improved delivery confidence.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.