Search Evaluation & Investigation - Quality Analyst

6 Months ago • 1-2 Years • Quality Analysis

Job Summary

Job Description

This Search Evaluation & Investigation - Quality Analyst role involves quality inspection of evaluated data, collaborating with product teams on investigations, localizing policies, conducting calibration meetings, providing feedback on data quality, and working with sensitive content. Responsibilities include analyzing search queries and results, creating guidelines and SOPs, policy training, and performance evaluation. The role requires strong problem-solving skills, understanding of local culture and internet habits, and resilience to manage emotionally demanding tasks. Exposure to potentially harmful content is inherent to the position.
Must have:
  • Quality inspection of data
  • Collaborate with product teams
  • Localize policies and training
  • Analyze search queries and results
  • Excellent Tagalog & English skills
  • Strong problem-solving skills
Good to have:
  • Overseas working/training
  • Knowledge of search engines & social media
  • Familiar with office software
  • Evaluation experience
Perks:
  • Comprehensive wellbeing programs

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies. About Trust & Safety Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. About the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function. The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. What will I be doing? 1. Quality inspection of evaluated data and daily tasks of specialists 2. Work closely with product operation teams to do investigations, including evaluating cases and summarizing guidelines and SOP 3. Localise the policies, be responsible for policy training, and align the py updates 4. Conduct calibration meetings with the team in the appeal process: analyse different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment 5. Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality 6. Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content 7. And any other duties as assigned
Qualifications
What should I bring with me? Minimum Qualification: - Bachelor's degree or above, or minimum 1 to 2 years of relevant working experience - Excellent language skills, (Tagalog & English) - Excellent problem solving skills and learning abilities - An in-depth understanding of local culture and familiarity with the Internet usage habits of local users - Strong ability to learn and understand - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. Preferred Qualification: - Overseas working/training is a plus - Knowledge about search engines, familiar with social media platforms - Familiar with common office software, evaluating experience is preferred Trust & Safety recognises that keeping our platform safe for ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #LI-LN3

Similar Jobs

Cadence - Senior Application Engineer (Digital Design & Verification)

Cadence

Katowice, Silesian Voivodeship, Poland (On-Site)
3 Weeks ago
original games - LiveOps QA Specialist

original games

(Remote)
1 Month ago
NVIDIA - Senior Cloud Service Provider Application Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
PwC - Application to PwC

PwC

Belgrade, Serbia (On-Site)
9 Months ago
Epic Games - Lead Character Artist

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Tesla - Senior Quality Assurance Analyst

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Side - Quality Analyst

Side

Philippines (Remote)
1 Year ago
Assystems - Quality Control Engineer

Assystems

Buraydah, Al Qassim Province, Saudi Arabia (On-Site)
8 Months ago
Everi - Quality Analyst II

Everi

Schenectady, New York, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Guardian - Head Of Cyber Security Governance

Guardian

New York, United States (Hybrid)
1 Month ago
Enverus - Principal Consultant

Enverus

Dallas, Texas, United States (On-Site)
1 Week ago
Tide - Escalations Associate with German

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Month ago
HCL Tech - Tech Specialist Java, Microservices, VueJS

HCL Tech

New Jersey, United States (On-Site)
1 Month ago
Epic Games - Senior Platform Programmer

Epic Games

London, England, United Kingdom (On-Site)
3 Months ago
Thales - Bid Manager I

Thales

São Bernardo Do Campo, State Of São Paulo, Brazil (Hybrid)
1 Month ago
ISS Stoxx - ESG Consultant - Sustainable Finance (German speaking)

ISS Stoxx

London, England, United Kingdom (On-Site)
3 Weeks ago
NCR Atleos - .NET Fullstack Developer III

NCR Atleos

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Sprinkler - Sr. Helpdesk Analyst

Sprinkler

New York, New York, United States (On-Site)
3 Weeks ago
Apple - System Product Design Engineer - iPhone

Apple

Cupertino, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Pasig, Metro Manila, Philippines

Dialpad AI - Revenue Accountant

Dialpad AI

Pasig, Metro Manila, Philippines (On-Site)
2 Months ago
hogarth - Senior Print Project Manager

hogarth

Manila, Metro Manila, Philippines (On-Site)
1 Month ago
Coda - Digital Marketing Specialist

Coda

Manila, Metro Manila, Philippines (Hybrid)
2 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
9 Months ago
Saviynt - Senior Staff Accountant

Saviynt

Philippines (Remote)
3 Months ago
Evolution  - Video Engineer

Evolution

Cebu City, Central Visayas, Philippines (On-Site)
5 Months ago
Power Integrations - Systems & Infrastructure Applications Engineer

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
9 Months ago
Wrike - Senior Account Development Manager

Wrike

Manila, Metro Manila, Philippines (Hybrid)
2 Days ago
PwC - SAP MM Manager

PwC

Makati City, Metro Manila, Philippines (On-Site)
9 Months ago
PwC - Actuarial Services - Actuarial Services Generalist - Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Quality Analysis Jobs

N-ix - Trainee Manual Quality Control Engineer

N-ix

Ukraine (Hybrid)
1 Week ago
Alpha Affiliates - Quality Control Manager/Trainer

Alpha Affiliates

(Remote)
2 Days ago
Kavalirio - Quality Control (QC) Manager

Kavalirio

Minot, North Dakota, United States (On-Site)
1 Month ago
System Era Softworks - Quality Assurance Analyst

System Era Softworks

Seattle, Washington, United States (Hybrid)
1 Year ago
Epic Games - Quality Assurance Programming Specialist

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
DraftKings - Associate Quality Control Analyst

DraftKings

Raleigh, North Carolina, United States (On-Site)
1 Month ago
Entain group - Quality Assurance Technician (FPS Specialist)

Entain group

Kenner, Louisiana, United States (On-Site)
1 Week ago
bytedance - Quality Analyst - ADSEO (Safety)

bytedance

Gurugram, Haryana, India (On-Site)
4 Months ago
drop fake games - Quality Assurance Analyst

drop fake games

(Remote)
1 Month ago
Apple - Software Development - Thermal Control System Quality

Apple

San Diego, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug