Senior Associate, Investor Services
Job Summary
Job Description
This Senior Associate, Investor Services role involves acting as the primary contact for fund investors and managers, processing subscription and redemption activities, and ensuring compliance with AML requirements. Responsibilities include preparing and validating investor statements, managing document distribution, and handling wire transfer instructions. The role requires a minimum of 3 years' experience in fund administration or investor services, strong communication skills, and proficiency in Microsoft Office, especially Excel. It's a full-time, hybrid position based in Toronto, Canada.
Must have:
- Act as main contact for fund investors and managers via email and telephone correspondence.
- Process investor subscription and redemption activity in accordance with the fund’s offering documents and anti-money laundering (AML) requirements.
- Communicate pending transactions to fund management as required.
- Prepare and validate investor statements to fund accounting information.
- Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and fund management instructions.
- Ensure distribution information is up to date and compliant in accordance with investor and fund management instructions.
- Prepare wire transfer instructions in accordance with investor and/or fund management instructions through various Internet banking platforms.
- Confirm expected cash activity was processed by the bank and communicated to fund accounting and/or fund management.
- Comply with department policies and procedures for processing of above activities.
- Participate in system and process enhancement.
- Perform other related duties as assigned by department management.
Good to have:
- Experience in the financial services
- Knowledge of Anti-Money Laundering and KYC procedures
Perks:
- Hybrid Work Model
- Business Casual Dress Code, including jeans
- RRSP Matching Program
- Professional Development Reimbursement
- Flexible Personal/Vacation Time Off
- Sick Leave
- Paid Holidays
- Medical
- Dental
- Vision
- Employee Assistance Program
- Parental Leave
- Committed to Welcoming, Celebrating and Thriving on Diversity
- Hands-On, Team-Customized Training, including SS&C Learning Institute
- Discounts on fitness clubs, travel and more!
- Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
6 skills required
Job Details
Get To Know The Team:
Collaboration is our superpower. By leveraging each other’s strengths and curiosity, we’ve been able to build best-in-class products, culture, and business.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: RRSP Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C Learning Institute
- Extra Perks: Discounts on fitness clubs, travel and more!
- Wide-Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
What You Will Get To Do:
- Act as main contact for fund investors and managers via email and telephone correspondence.
- Process investor subscription and redemption activity in accordance with the fund’s offering documents and anti-money laundering (AML) requirements.
- Communicate pending transactions to fund management as required.
- Prepare and validate investor statements to fund accounting information.
- Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and fund management instructions.
- Ensure distribution information is up to date and compliant in accordance with investor and fund management instructions.
- Prepare wire transfer instructions in accordance with investor and/or fund management instructions through various Internet banking platforms.
- Confirm expected cash activity was processed by the bank and communicated to fund accounting and/or fund management.
- Comply with department policies and procedures for processing of above activities.
- Participate in system and process enhancement.
- Perform other related duties as assigned by department management.
What You Will Bring:
- Minimum 3 years’ experience in Hedge/Private Equity Fund administration and/or Investor/Shareholder services
- Undergraduate degree or equivalent experience.
- Advanced knowledge of Microsoft Office product suite, specifically Excel
- Experience in the financial services is a plus.
- Knowledge of Anti-Money Laundering and KYC procedures is a plus.
- Overtime may be required to meet Client and Department deliverables
- Due to global client base requirements; coverage on Canadian holidays may be necessary
- Strong Communication skills both oral and written
- Excellent interpersonal skills and customer service orientation
- Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change
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About The Company
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
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