Senior Business Intelligence Analyst, Operational Analytics

WHAT YOU WILL BE DOING

• BI Solution Development:
• Design, develop, and deploy business intelligence solutions (e.g., dashboards, reports, data visualizations) using BI tools like Tableau. Also be able to design, develop and deploy reporting solutions using native application report builders.
• Develop complex queries, reports, stored procedures, and data models to support business intelligence requirements.
• Leverage a wide range of BI technologies and platforms to build interactive dashboards, visualizations, and automated reports that provide meaningful insights to business users.
• Implement and integrate data from various sources into BI platforms, ensuring consistency and accuracy in reporting.
• Business & Stakeholder Engagement: 
• Work closely with business stakeholders to understand business needs and translate them into technical specifications for BI development.
• Gather and document business requirements, define KPIs, and ensure alignment of BI solutions with business goals.
• Provide ongoing support to business teams by responding to queries, troubleshooting, and delivering new features or updates to existing BI solutions.
• Serve as the main point of contact for business users regarding BI tool functionality, data accessibility, and reporting needs.
• Leadership & Mentorship:
• Providing guidance on BI best practices, query optimization, report development, and troubleshooting.
• Foster a culture of continuous improvement within the BI team, sharing knowledge and promoting industry best practices for data analysis and visualization.
• Collaborate with senior leadership to define BI strategies and contribute to the roadmap for future BI development.
• BI Tool Administration & Configuration:
• Oversee the administration and configuration of BI tools to ensure optimal performance, security, and scalability.
•  Monitor BI tool performance and make recommendations for improvements or adjustments as needed.
•  Manage user permissions and security roles within BI platforms to ensure data governance and compliance.
•  Troubleshoot data integration issues and work with the data engineering team to resolve any discrepancies or data quality issues.
• Documentation & Reporting:
• Develop and maintain documentation for BI solutions, including data models, data flow diagrams, report specifications, and user guides.
• Document all development processes, queries, and configurations to ensure consistency and maintainability.
• Create clear, actionable documentation for users, guiding them through how to access, interpret, and utilize BI solutions effectively.
• Testing & Quality Assurance:
• Perform functional, regression, and performance testing on BI reports, dashboards, and data models to ensure data accuracy, reliability, and optimal performance.
• Work with business stakeholders to perform user acceptance testing (UAT) on BI solutions before full deployment.
• Continuously monitor and improve the quality of BI solutions through ongoing testing and feedback.

WHAT YOU BRING:

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Data Science, or a related field (or equivalent experience).
• 6+ years of experience in BI development or a related field, with a strong background in developing data-driven solutions using BI tools.
• Proven experience in the development, deployment, and maintenance of BI reports, dashboards, and data visualizations.
• Experience with database systems (SQL, OLAP, or data warehousing) and data modeling concepts.


• Technical Skills:
• Advanced proficiency in BI tools such as Tableau , Power BI, experience with multiple tools is a plus.(Tableau is must)
• Strong experience with SQL, Snowflake for DBMS operations , writing optimized SQL queries , stored procedure and functions.
• Knowledge of data warehousing, cloud platforms (e.g. Azure, AWS), and big data technologies is advantageous.
• Experience with advanced reporting techniques, including Tableau calculations or scripting for complex visualizations.
• Knowledge of at least one ERP tool (e.g. Salesforce )