Senior Content Coordinator

Work location:

City:

What you will do:

The Sr. Content Coordinator will play a key role in leading and optimizing content execution across CDM clients, ensuring alignment with strategic goals and operational excellence. This individual will serve as a subject matter expert and mentor within the Content team, driving best practices in content scheduling, data management, and cross-functional collaboration. In addition to managing day-to-day content updates, including playlist management, marketing calendar execution, file validation, and troubleshooting, the Sr. Content Coordinator will take ownership of more complex initiatives such as onboarding new clients, refining content workflows, and contributing to performance reporting and insights.

This role requires a proactive professional with a strong sense of ownership, exceptional communication skills, and a proven ability to manage an ever-growing list of priorities in a fast-paced environment. The ideal candidate is detail-oriented, adaptable, and brings 3-5 years of experience in content operations or digital coordination, ideally within a collaborative, client-facing setting. After-hours support may be required.

This is a hybrid position (3 days in-office weekly). Office location is 137 Northfield Drive West, Waterloo.

Key Responsibilities:

• Build and maintain effective working relationships with Account Management, Creative, Support, Custom Software Development and Project Management teams to ensure seamless content execution and alignment with client goals
• Oversee the planning and accurate trafficking of content across multiple high-profile client accounts, ensuring timely delivery and strategic alignment
• Act as a key stakeholder in content-related initiatives throughout the project lifecycle, proactively identifying risks, dependencies, and opportunities for optimization
• Serve as a trusted point of contact for clients on content-related matters, providing guidance, updates, and support as needed
• Lead content and network readiness efforts for new installations, ensuring all assets and configurations are in place for successful launches
• Maintain comprehensive documentation of evolving client content needs, workflows, and best practices to support team scalability and knowledge sharing
• Scope and estimate effort for medium to large-sized projects, contributing to resource planning and prioritization discussions
• Lead QA processes for content files, including playback validation, programming verification, and platform-specific testing prior to distribution
• Ensure timely and accurate responses to content inquiries, maintaining SLA compliance and driving resolution of escalated issues
• Manage and maintain accurate business knowledge, including pricing, calorie data, and metadata across client networks and locations
• Execute and oversee mass data changes across small and large networks, ensuring accuracy and consistency
• Conduct peer reviews and approvals of content changes, ensuring adherence to quality standards and brand guidelines
• Collaborate with Content Delivery Managers on QA and validation for new platforms, pilots, and special initiatives
• Act as the first line of triage for complex content tickets, maintaining composure under pressure while coordinating with CSD and DevOps teams to resolve issues efficiently
• Communicate resolution outcomes and root cause analyses to internal stakeholders, contributing to continuous improvement efforts

Qualifications:

• University or College Degree in relevant discipline
• 3-5 years of experience in a similar role at an advertising agency, digital marketing and/or media agency
• Knowledge of digital signage, experiential and/or digital marketing, digital media or media sales
• Proficient in Microsoft Excel, including functions such as VLOOKUP, pivot tables, and data validation; experience with large-scale data updates is a strong asset
• Demonstrates a high sense of urgency and the ability to independently manage and prioritize multiple complex projects in a fast-paced, deadline-driven environment with minimal supervision
• Applies critical thinking and analytical skills to resolve content-related issues efficiently, including root cause analysis and process improvement recommendations
• Communicates clearly and confidently across written, verbal, and presentation formats, with the ability to tailor messaging for internal teams and external clients
• Self-motivated and resourceful, with a proactive approach to identifying opportunities for optimization and anticipating client needs
• Maintains a meticulous eye for detail while working with digital content, data, and platforms; comfortable navigating and learning new technologies
• Demonstrates the ability to guide and support junior team members, share knowledge, and contribute to a collaborative team culture
• Willingness to provide after-hours support for critical deployments or client launches, as needed

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

While we appreciate all interest, only those candidates selected for an interview will be contacted.