Senior Customer Engineer

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

In this first-of-its-kind role at Rippling, you will play a critical part in bridging the gap between our cutting-edge technology solutions and customer needs. You will work directly with customers to understand their challenges, design and implement custom solutions, and ensure successful deployment and integration of their existing systems with Rippling. This role is ideal for a technically skilled and customer-focused professional who is excited about solving real-world problems and making a significant impact on customer success.

What you will do

• Conduct discovery and work closely with key decision-makers and end users to understand customer pain points and business processes and identify areas where Rippling can provide value. 
• Own end-to-end execution of critical projects for customers, including building custom data connectors, custom applications, workflows and analytics using Rippling’s products and Python, Javascript, Ruby, Java, Go, C or C++.
• Provide technical expertise and support throughout the project lifecycle, from initial scoping to post-deployment troubleshooting and optimization.
• Identify and develop new use cases for Rippling applications
• Collaborate cross-functionally across account teams, product management and engineering teams to ensure alignment of customer needs with our product roadmap and capabilities.

Qualifications

• Bachelor's or Master's degree in Computer Science or a related field.
• Proven experience (4+ years) in software development, with a strong understanding of Python, Javascript, Ruby, Java, Go, C or C++, as well as SQL and data modeling.
• Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build and maintain customer relationships.
• Customer-centric mindset. Experience working directly with customers or in a customer-facing role is preferred.
• Strong project management skills.
• Willingness to travel to customer sites as needed (up to 25% travel).