Senior Customer Success Manager

1 Month ago • 5 Years + • Customer Service

Job Summary

Job Description

As a Customer Success Manager at Forescout, you will be responsible for managing relationships with strategic customers, ensuring they achieve their desired outcomes and realize value from Forescout's solutions. This involves partnering with sales, product management, engineering, and customer support teams to deliver exceptional customer satisfaction. Your role includes establishing relationships, creating and executing customer success plans, delivering customer deliverables like QBRs, coordinating with Adoption Engineers, ensuring customers see ROI, and leading the product lifecycle from concept to insights. You will also partner with sales to identify expansion opportunities and mitigate competition, and proactively manage customer escalations.
Must have:
  • Bachelor's degree (Business, Engineering, Technology)
  • 5+ years in a customer-facing role
  • Technical aptitude in information security
  • Understanding of customer lifecycle
  • Strong communication and time management skills
  • Ability to present technical information
  • Long-term customer relationship development skills
Good to have:
  • Experience in security technologies
  • Presales experience
  • Gain Sight customer success platform experience
Perks:
  • Visionary leadership team
  • Professional growth and development
  • Diverse and inclusive culture
  • Collaborative and innovative environment
  • Competitive compensation and benefits
  • 88% coverage of employee and dependents' benefits premiums (US only)
  • 401K match
  • Generous PTO policy

Job Details

What We Do 
 
Managing cyber risk, together. 
 
Forescout delivers automated cybersecurity across the digital terrain. We empower our customers to achieve continuous alignment of their security frameworks with their digital realities, across all asset types – IT, IoT, OT, and IoMT. It is a non-stop journey, managing cyber risk through automation and data-powered insights. 
 
What You Will Do
 
Here at Forescout, we are committed to delivering a successful customer experience.  As a Customer Success Manager, you will hold a critical and strategic customer-facing leadership role.  You will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions. You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction. 
  • Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives
  • Collaborate with your customers to create, implement,and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan
  • Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users
  • Coordinate activities with the assigned Adoption Engineer
  • Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion
  • Lead, drive, and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities
  • Partner with sales teams to identify expansion opportunities and mitigate loss to competition
  • Proactively manage account escalations with the appropriate internal stakeholders
What You Bring To Forescout 

We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting.  We value competencies, aptitude, and a great attitude as supplement to experience.

  • Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field
  • 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies
  • Excellent technical aptitude, business and sales acumen, customer service, and change management skills
  • Demonstrate technical knowledge specific to information security software; presales experience is a plus
  • Understanding of customer success and all aspects of the customer lifecycle
  • Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
  • Strong verbal and written communication, prioritization, and time management skills
  • Outstanding negotiation skills with the ability to make trade-off decisions and counter objections
  • Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding
  • Proven long-term customer relationship development skills; passionate about customer success
  • Gain Sight customer success platform experience is a plus
Travel or Other Requirements
  • Extended or non-traditional work hours may sometimes be required
  • Opportunity for domestic and international travel
What Forescout Offers You     
Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. (We cover 88% of employee and dependents’ benefits premiums, in the U.S. only, 401K match, generous PTO policy, and much more.)  If you have a strong work ethic, are visible and lean in, you will be recognized. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!  www.forescout.com 
 
Our Mission - Continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.
 
Our Cultural Values
  • One Team – We all work together, and we all win together. 
  • Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs. 
  • Customer Driven – We listen, we learn, and we make it right. 
  • Relentless – We're smart, determined, and find a way. We figure stuff out. 
  • Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with. 
 
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply! 
 
 
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired because of the referral or through other means. 
    

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Similar Jobs

good job games - Growth Manager - New Grad

good job games

İstanbul, Türkiye (On-Site)
10 Months ago
quience - Staff - SDET

quience

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Hawkeye Innovations - Match Day Technician

Hawkeye Innovations

Agrinio, Greece (On-Site)
1 Month ago
deel. - Senior Backend Engineer, Node.js + AWS

deel.

Hungary (Remote)
2 Weeks ago
CookUnity - Director of IT

CookUnity

New York, United States (Hybrid)
2 Weeks ago
smarsh - Enterprise Customer Success Manager

smarsh

London, England, United Kingdom (Hybrid)
4 Months ago
Miro - Strategic Customer Success Manager (Nordics)

Miro

Copenhagen, Denmark (On-Site)
3 Weeks ago
Square - Retail Customer Service

Square

Glasgow, Scotland, United Kingdom (On-Site)
2 Weeks ago
Safe security - Customer Success Advisor

Safe security

London, England, United Kingdom (Remote)
2 Months ago
Nintendo - Technical Support Specialist (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nice - Partner Operations Enablement Manager

Nice

Ra'anana, Center District, Israel (Hybrid)
1 Month ago
Visa - Implementation Analyst

Visa

Almaty, Almaty Region, Kazakhstan (Hybrid)
2 Weeks ago
Harvey - Enterprise Customer Success Manager

Harvey

San Francisco, California, United States (Hybrid)
2 Weeks ago
IGG - Senior Game Designer

IGG

Singapore (On-Site)
9 Months ago
160over90 - Account Executive

160over90

Atlanta, Georgia, United States (On-Site)
2 Months ago
Tesla - Service Manager

Tesla

Landquart, Grisons, Switzerland (On-Site)
6 Months ago
Zelis  - Senior Atlassian Administrator

Zelis

Hyderabad, Telangana, India (On-Site)
2 Months ago
Sony Pictures Entertainment - Sr. Systems Engineer, M365

Sony Pictures Entertainment

Culver City, California, United States (Hybrid)
2 Weeks ago
GOAT Group - Supervisor, Fulfillment

GOAT Group

Atlanta, Georgia, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Dallas, Texas, United States

HCL Tech - Technical Lead - Post Silicon Validation

HCL Tech

Texas, United States (On-Site)
3 Months ago
Sailpoint - Strategic Account Executive

Sailpoint

New York, United States (Remote)
2 Months ago
zoox - Software Engineer - Simulation Graphics and AI/ML

zoox

Foster City, California, United States (Hybrid)
5 Months ago
Square - Senior Estimator - TI / Fit-Out Construction

Square

Cupertino, California, United States (Hybrid)
3 Weeks ago
Brillio - Telecom Provisioning Network Engineer

Brillio

Plano, Texas, United States (On-Site)
5 Months ago
Apple - Software Developer in Test - HomeKit

Apple

San Diego, California, United States (On-Site)
1 Month ago
Univision - Activations Technician-Seasonal

Univision

Los Angeles, California, United States (On-Site)
2 Months ago
Palo Alto Networks - Incident Commander - Network Security

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Month ago
Penrose studios - Lead Platform Engineer

Penrose studios

San Francisco, California, United States (On-Site)
4 Years ago
Minecast - Lead of GTM Manager Enablement

Minecast

Lexington, Massachusetts, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Marsh McLennan - Senior Customer Service Representative

Marsh McLennan

Seoul, South Korea (Hybrid)
1 Year ago
TurboTenent - Customer Experience Specialist

TurboTenent

Fort Collins, Colorado, United States (Hybrid)
4 Weeks ago
USE Insider - Customer Onboarding Manager

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Southampton, England, United Kingdom (On-Site)
6 Months ago
OKX - Senior Analyst, Customer Service Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Toast - Trainer, Customer Success

Toast

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Vendavo - Principal Customer Success Manager - Strategic

Vendavo

Denver, Colorado, United States (Remote)
2 Months ago
Illumina - Senior Customer Care Specialist

Illumina

Eindhoven, North Brabant, Netherlands (Hybrid)
1 Month ago
Square - Biologist for Customer Service in Planegg (m/f/d)

Square

Planegg, Bavaria, Germany (On-Site)
3 Weeks ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

Italy, New York, United States (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

India (On-Site)

Dallas, Texas, United States (Hybrid)

Cork, County Cork, Ireland (On-Site)

United States (On-Site)

Toronto, Ontario, Canada (On-Site)

State Of São Paulo, Brazil (On-Site)

View All Jobs

Get notified when new jobs are added by Forescout Technologies Inc.

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug