Senior Customer Success Manager, Enterprise Solution

1 Month ago • 4 Years + • Customer Service

Job Summary

Job Description

Appier, an AI SaaS company, is seeking a Senior Customer Success Manager in Taiwan to implement and integrate their Customer Engagement Automation enterprise products. This role involves acting as a trusted advisor to clients, helping them expand their usage and adoption of enterprise solutions, and managing client relationships. Responsibilities include providing first-line technical support, discussing product definitions, assisting with contract renewals and upsell opportunities, and communicating effectively with clients throughout the contract lifecycle. The ideal candidate will be a fast-learner, possess strong logical thinking and time management skills, and have excellent communication abilities in both Mandarin and English.
Must have:
  • At least 4 years of relevant experience
  • Identify client requirements proactively
  • Fast-learner interested in online advertising
  • Logical thinking and good time management
  • Excellent communication for technical/non-technical audiences
  • Native/excellent Mandarin and business English
  • Self-motivated, team-oriented, responsible
Good to have:
  • Experience with customer engagement automation tools
  • Online marketing or presentation skills
  • Knowledge in digital marketing and CRM
  • Data analytics knowledge (Google Analytics, SQL)
  • Web/app technical savvy (HTML/CSS/Javascript)

Job Details

About Appier
Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.

About the role

We are seeking a Senior Customer Success Manager in Taiwan who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.

An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives

 

Responsibilities

  • Assist clients to expand their usage and adoption of enterprise solutions.
  • Provide client relationship management for all assigned clients.
  • Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable.
  • Perform service delivery and first line technical support for the product implementation.
  • Discussing the product definition, implementation, operation and clarifying issues with the customer.
  • Assist in renewing client contracts and cultivate upsell opportunities.
  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
  • Fully understand client requests, documenting and engaging appropriate resources.

 

About you

[Essential]

  • Relevant working experience in similar function for at least 4 years.
  • Ability to identify requirements before the customer does and respond quickly.
  • Fast-learner, interested in the online advertising industry and data monitoring.
  • Logically thinking and possessing good time management abilities.
  • Excellent communication skills to effectively convey technical information to both technical and non-technical audiences.
  • Native or excellent oral and written communication skills in Mandarin and business fluency in English.
  • Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.

[Nice to have]

  • Experience in customer engagement automation tool as customer success
  • Online marketing experience or impressive presentation skill
  • Knowledge in digital marketing and CRM
  • Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
  • Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)

#L1-RL1

Similar Jobs

Diligent Corporation - HR Business Partner

Diligent Corporation

London, England, United Kingdom (Hybrid)
4 Weeks ago
Granicus - SLED Enterprise Account Executive

Granicus

United States (Remote)
1 Month ago
Open Systems Technologies - Director, B2B Solution Design

Open Systems Technologies

Austin, Texas, United States (Hybrid)
1 Week ago
C3 IoT - Director, Applications Engineering

C3 IoT

Redwood City, California, United States (On-Site)
3 Weeks ago
Mindtickle - Services Solutions Consultant (EMEA Shift)

Mindtickle

Pune, Maharashtra, India (Hybrid)
5 Months ago
bytedance - Customer Success Manager - Lark - Philippines

bytedance

Taguig, Metro Manila, Philippines (On-Site)
9 Months ago
Nordson Corporation - Manager, Technical Customer Support

Nordson Corporation

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Keywords Studios - Customer Support Team Lead - Remote

Keywords Studios

Hokkaido, Japan (Remote)
4 Months ago
Rippling - Customer Support Supervisor, Payroll Integrations

Rippling

United States (Remote)
1 Week ago
Contentstack - Senior Customer Success Manager

Contentstack

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sonar Source - Enterprise Account Executive - Japan

Sonar Source

Japan (Remote)
1 Week ago
USE Insider - People and Culture / Tech Recruiter

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
9 Months ago
Saviynt - Manager, Customer Support

Saviynt

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Nightfall AI - Staff Software Engineer

Nightfall AI

San Francisco, California, United States (Hybrid)
3 Months ago
Varonis  - Regional Sales Director

Varonis

Minneapolis, Minnesota, United States (On-Site)
2 Months ago
whoop - Security Architect

whoop

Boston, Massachusetts, United States (On-Site)
1 Week ago
ISS Stoxx - Full Stack Developer (React.js and Node.js)

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
2 Months ago
EvenUp - Account Executive

EvenUp

Detroit, Michigan, United States (Remote)
1 Month ago
GT HQ - Senior Product Manager

GT HQ

Ukraine (Remote)
3 Weeks ago
Tide - Senior Data Engineer (DBT/Snowflake)

Tide

Hyderabad, Telangana, India (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Taipei City, Taiwan

binance - Accountant / Accounting Manager (12 months contract)

binance

Taipei City, Taiwan (Remote)
2 Months ago
Cadence - Senior Field Marketing Manager

Cadence

Zhubei, Hsinchu County, Taiwan (On-Site)
1 Year ago
USE Insider - Technical Support Specialist - Taiwan

USE Insider

Taipei City, Taiwan (Hybrid)
1 Week ago
appier - Solution Consultant (Presales, GCR)

appier

Taipei City, Taiwan (On-Site)
2 Months ago
Google - Software Engineer, Fuchsia, Devices and Experiences

Google

New Taipei, New Taipei City, Taiwan (On-Site)
1 Week ago
binance - Senior Backend Architect - Java

binance

Taipei City, Taiwan (Remote)
5 Months ago
rivos - CPU Design Verification - Full-time

rivos

Hsinchu, Hsinchu City, Taiwan (Hybrid)
9 Months ago
WongDoody - UI DESIGNER, HONG KONG

WongDoody

Taipei City, Taiwan (On-Site)
8 Months ago
Canonical - Senior Project Manager - Ubuntu Embedded Systems

Canonical

Taipei City, Taiwan (On-Site)
2 Months ago
NVIDIA - Silicon Photonics Test Engineer

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

CyberArk - Program Manager, Customer Success Architecture

CyberArk

United States (On-Site)
1 Month ago
Morning Star - Team Lead, Customer Support

Morning Star

Mumbai, Maharashtra, India (Hybrid)
2 Months ago
Cineplex - Customer Support Specialist

Cineplex

Toronto, Ontario, Canada (On-Site)
2 Weeks ago
Tesla - Receptionist

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
5 Months ago
 Many Chat  Inc  - IT Helpdesk Admin

Many Chat Inc

Austin, Texas, United States (Hybrid)
1 Week ago
Simcorp - Asset Management Senior Customer Support Consultant

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Week ago
Sporty - BR Customer Success Associate - English and Portuguese

Sporty

São Paulo, State Of São Paulo, Brazil (Remote)
11 Months ago
The Rank Group - Field Support Technician

The Rank Group

Birmingham, England, United Kingdom (On-Site)
3 Weeks ago
TransUnion - Premier Client Technical Support Consultant

TransUnion

Chicago, Illinois, United States (Hybrid)
1 Week ago
Maersk - 4PL Customer Service Manager

Maersk

Bangkok, Bangkok, Thailand (On-Site)
313 Years ago

Get notifed when new similar jobs are uploaded

About The Company

Taipei City, Taiwan (On-Site)

Taipei City, Taiwan (On-Site)

Taipei City, Taiwan (On-Site)

Taipei City, Taiwan (On-Site)

Taipei City, Taiwan (On-Site)

Taipei City, Taiwan (On-Site)

View All Jobs

Get notified when new jobs are added by appier

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug