HR Employee Experience Senior Manager / Associate Director

Overview:

We are seeking an experienced and dynamic HR Senior Manager/ Associate Director to lead our HR Employee Experience team with a focus on efficiency, effectiveness, and exceptional employee experience delivery. The ideal candidate will possess a strong background in HR problem solving / consulting, HR Shared Service Center management, HRIS management, and a proven track record in driving HR process improvement initiatives. This role requires excellent leadership and communication skills, strategic thinking, and the ability to collaborate with cross-functional teams to deliver HR solutions and services that meet the needs of our organization.

Key Responsibilities:

• Leadership and Strategy:
• Provide strategic direction and leadership for the Employee Experience Team, aligning operations with organizational goals and objectives.
• Develop and implement strategies to optimize HR service delivery, improve efficiency, and enhance the employee experience.
• Drive a culture of continuous improvement, innovation, and excellence within the Employee Experience team.
• HR Shared Service Center Management:
• Oversee the day-to-day operations of the Employee Experience Team, ensuring the delivery of high-quality HR solutions and services to internal stakeholders.
• Manage a team of HR professionals responsible for various functions, including HR system management, benefits administration, HR data management, and employee inquiries to support and sustain employee experience.
• Establish and monitor key performance indicators (KPIs) to track service delivery metrics and ensure business or organization goals are met or exceeded.
• HRIS Management:
• Oversee the administration and maintenance of the HRIS system, ensuring data integrity, system functionality, and security.
• Lead initiatives to enhance the capabilities of the HRIS system, streamline processes, and leverage technology to improve efficiency and decision-making.
• HR Process Improvement:
• Identify opportunities for process improvement within Employee Experience / HR Shared Services, leveraging technology and best practices to streamline workflows and enhance productivity.
• Lead cross-functional teams to design and implement process improvements, driving standardization and automation where possible.
• Monitor and evaluate the effectiveness of HR processes and systems, making recommendations for continuous improvement.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Information Management, Accounting or related field
• 8+ years of progressive experience in HR Shared Service Center management, with a focus on HRIS management and process improvement.
• Strong understanding of HR processes, policies, and best practices.
• Demonstrated leadership experience, with the ability to inspire and motivate teams to achieve results.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.