Senior CX/UX Designer

About the Role

We’re looking for a Mid-Weight Product Designer to join the Global Platform Design Team at a leading fintech company. Based in the UK and reporting to the Head of Global Platform Design, you’ll play a central role in shaping tools that simplify the work of accountants—and by extension, improve financial experiences for millions of people worldwide.

Your role will be to seamlessly incorporate new features and innovations into our various product platforms. You’ll work closely with product managers, engineers, other designers, and user researchers to ensure our solutions not only meet but exceed customer needs. With a strong focus on user-centred design, you’ll help integrate our design ethos into a cohesive, user-friendly experience across multiple systems.

You’ll contribute to design efforts across a diverse ecosystem of platforms, including:

• MyAccount
• Support Portals
• Documentation Management Systems
• AVA

This list is illustrative, not exhaustive, and will evolve as we continue our consolidation and digital transformation journey.

This role is perfect for someone who

Has strong visual and interaction design skills, and can untangle complex workflows across multiple enterprise and custom platforms. Thrives in global, cross-functional collaboration. Balances design craft with pragmatism, moving confidently from concept to delivery. Brings a structured approach to design documentation, iterations, and system consistency.

Key Responsibilities

• Lead design for new features and workflows across S.T.E.P MyAccount, Support Portals, Sitecore, and AVA.
• Ensure consistent, cohesive design across platforms by applying and extending our design system.

• Collaborate with the Global Platform Design Team, product managers, engineers, and user researchers to deliver user-centred solutions.
• Conduct usability testing, analyse findings, and incorporate insights into design iterations.
• Optimise responsive experiences across web and mobile.
• Produce polished prototypes, specifications, and documentation for smooth developer handover.

Support the organisation’s digital transformation efforts, helping consolidate systems into a more unified client experience.

Essential Skills & Experience

• Strong proficiency with design/prototyping tools (e.g., Figma, Sketch, Axure, Adobe, InVision).
• Portfolio showcasing end-to-end design projects, ideally across complex platforms or enterprise systems.
• Strong self-organisation and attention to detail.
• Experience collaborating in agile software teams.
• Excellent communication skills with the ability to engage global stakeholders and explain design decisions.
• 5 years’ experience in a UI/UX role (or 7+ years in another digital role with transferable skills).

Desirable Skills

• Experience designing within Salesforce, Sitecore, or custom-built enterprise platforms.
• Ai Prompt Engineering
• F.E. coding experience
• Experience evolving or extending design systems.
• Strong visual/motion design or microcopy skills.
• Background in technology, HCI, or fintech.
• Interest in designing for global scale and regulatory complexity.

For more details please contact Carl Rigby at carl.rigby@wolterskluwer.com

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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