Senior Data Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for an experienced Data Engineer to manage our data warehouse ETL processes and architecture. The Data Engineer will design and build scalable, secure, and tenant-aware data pipelines to process large volumes of data. The Data Engineer will often engage and collaborate with different SMEs within the business to get their data requirements and needs

Responsibilities

• Design and build scalable data pipelines to ingest and preprocess data from various data sources (both on-premises and on cloud)
• Ensure data pipelines meet privacy, security, and compliance standards.
• Support tenant isolation, access control, and lineage tracking.
• Respond to escalated production issues, sometimes outside normal business hours.
• Monitor data quality and develop tools to detect and respond to pipeline issues.

Required Qualifications

• 4+ years of experience in a data engineering role
• 4+ years of experience in using SQL Server Database (Version 2019 and onwards)
• 3+ years of experience in Snowflake
• 4+ years of experience in SQL development.
• 4+ years of experience in building and maintaining ETL workflows
• Strong proficiency in using Microsoft SSIS and Microsoft SSAS
• Strong understanding of data quality, schema design, and multitenancy considerations.
• Familiarity with ML feature stores or metadata tracking systems.
• Exposure to compliance frameworks such as GDPR or CCPA.

Preferred Qualifications

• Experienced in extracting data from JIRA, ServiceNow, and Salesforce
• Experienced in handling unstructured data
• Experienced in PowerShell / Power Automate
• Experienced in API Development

Requisition ID: 8267

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.