Senior Product Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking an experienced technicial Product Manager to join the core Platform team at NICE CXone. The Product Manager is responsible for the planning and execution of the current and future roadmap for core voice media handling in CXone ACD. Your ability to be a master in this role will build on your knowledge of CTI, SIP, Session Border Controllers, integration of text to speech and speech recognition solutions, RTP, SRTP, SIPRec, and streaming RTP over HTTPS overlayed with experience in scalable, highly reliable, and highly available cloud solutions. This position includes: Ideation, Analysis, Planning, Development, Launch and Adaptation. The position will required a close, collaborative relationship with engineering, sales, operations, marketing and support to ensure sales, performance, reliability, customer satisfaction goals are met while aligning with the company’s overall strategy and goals.

How will you make an impact?

• Product Strategy: Develop and implement product strategies that align with the company's vision and market demands and drive tactical delivery of short-term items.
• Market Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats.
• Product Development: Collaborate with cross-functional teams, including engineering, User Experience, and marketing to drive product development from ideation to launch. Expect to work directly with Developers in the USA and India.
• Customer Focus: Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience. You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams.
• Roadmap Management: Create and maintain a detailed product roadmap, ensuring timely delivery of product milestones. This includes creating JIRA artifacts, tracking, these and escalating any potential issues as they arrive with recommendations on resolution.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Stakeholder Management: Effectively communicate product vision, strategy, and progress on short and long term requirements to internal and external stakeholders.

Have you got what it takes?

• 7+ years as a Product Manager working in a SaaS environment following Agile software delivery and SDLC processes are required.
• Current or previous experience working with telephony infrastructure like SIP, CTI, Session Border Controllers
• Current or previous work experience with cloud-based solutions that demand high scalability and high reliability
• Experience and/or knowledges of the CCAAS space, either as a development, integrator, vendor, or even user
• Demonstrated ability to be a self-starter, work independently with a heightened sense of urgency and make data-driven decisions.
• Demonstrate how your skills can utilize and be amplied by AI tools and technology
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Ability to read, understand, interpret and convey technical information to both technical and executive audiences
• Ability to develop positive, healthy, honest and authentic working relationships, where you employ active listening, and are still able to challenge and question concepts and proposals
• Ability to influence cross-functional teams without formal authority.
• Bachelor’s degree or equivalent experience in business, Marketing, Engineering, or a related field; MBA desirable but not required