Senior Digital Business Analyst

Senior Digital Business Analyst

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate Senior Digital Business Analyst to be a versatile team member that supports the UAT team and enables Product Owner and labs by supporting development of strategies and acting as a change agent for development of solutions and the application of technology. The successful Sr Business Analyst questions assumptions and requirements, assesses and conducts User Acceptance Testing needs, finds gaps, and works closely with subject matter experts. The role gathers and analyzes artefacts to help the UAT and Release Train team to deliver release and initiatives in alignment with the Gaming Division’s strategic goals. The role also supports the release roll-out plan and post-implementation success measurements (i.e., KPIs) to inform future releases..

YOUR ROLE IN THE GAME

Reporting to the Director Digital Release Train & UAT , you will be empowered to:

• Develops and maintains partnerships with business, facilitating stakeholder analysis and UAT scope sessions with key business and technology stakeholders to drive the business needs, workflows, bespoke system functionality and regression testing scope to guide the UAT activities.
• Elicit, develop and maintain business and systems analysis of functional and non-functional requirements artifacts required through the full lifecycle of a release from inception through ongoing support.
• Facilitate breakdown of UAT work in the system of work (e.g., Test Rail, JIRA)
• Work with Quality Assurance to ensure acceptance and regression test criteria is understood and that web test scenarios are built accordingly,
• Develops and Execute User Acceptance; updates test plans; sets up test data reports defects, providing proposed priority, participating in root cause identification and proposes resolutions to expected results.
• Assist in the development of User Acceptance Test plans, test cases and Test Completion Reports.
• Support the Release Train Engineers, Scrum Masters and Product Owners and labs in developing business goals, outcomes, capturing and analyzing acceptance criteria, defining KPIs and other metrics to track business and technical outcomes to manage the health of the systems.
• Participate in the development of business processes and collaborate with partners within the division on continuous improvement initiatives to ensure effective enablement of lab initiatives and solutions.
• Support the implementation of solutions into production and work with stakeholders to enable the roll-out plan and conduct knowledge transfer for ongoing operations.
• Maintains domain and industry expertise, promoting Agile Risk Based User Acceptance Testing in the releases as well as incorporating business goals to streamline UAT, understanding the customer journey, and translating into clear test suites to ensure consistency.

WHAT YOU NEED TO PLAY

• Work Experience: Minimum three years of experience as a Business Analyst or in a similar role in a medium-sized organization | Previous business analyst/system analyst experience with digital teams preferred. | Experience in test planning, execution, and defect resolution. | Prior experience with Agile system of work and defect tracking system (example: Business Map. TestRail and JIRA).
• Education: Bachelor’s degree or equivalent formal academic training in business and system analysis methods and processes. | Competent in conducting various types of independent analysis including skills in data collection, cleaning, and analysis and the ability to extract/ present insights and findings. | Knowledge of relevant aspects of a Digital business and technology components to support requirements gathering/business casing. | Knowledge and experience in Agile methodology and tools is an asset.
• Critical Skills: Validation of solution fit for business (e.g., user acceptance testing, defect & issue reporting) | Demonstrated ability to perform business and system analysis tasks such as functional and non-functional requirement elicitation (e.g., business process modelling, process decomposition, stakeholder analysis, prototyping, story writing and story mapping, acceptance criteria
• Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships
• Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
• Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work
• Integrity and Trust: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at www.olg.ca

We look forward to hearing from you, interested applicants please apply online by September 15, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process._

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2._