Senior Director, Software Engineering

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a FinTech Engineering leader, you will collaborate closely with peers and connect your teams’ work to Toast’s broader mission. You will help shape product direction through technical insight and you will contribute to the technical roadmap for the evolution of our products. You will grow high performing teams and develop their skills over time. You love finding creative ways to help your teams become more effective & efficient. You are passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer ‘job-to-be-done’. On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s.

Responsibilities:

• Drive delivery of business outcomes across multiple teams, including planning, execution, and measuring impact
• Partner closely with FinTech leaders across PM, UX, Engineering, Business, Customer Care, and Fintech Operations to define actionable, valuable work for the team
• Keep product quality high with continuous delivery improvements in collaboration with TechOps & QA
• Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices
• Define and support career development plans for your team
• Mentor and coach both new and experienced Engineering Managers & Team Leads
• Grow teams to meet business needs
• Contribute to building Toast’s brand as an innovative, high-tech, high-growth Restaurant and FinTech leader

Desired Profile:

• Experience with hiring and developing empowered teams
• Over 20 years of experience in building and operating software within SaaS environments, including 5+ years in leadership or equivalent roles. Experience with FinTech products is a strong plus.
• Knowledge of the payments ecosystem and PayFac responsibilities and International payments
• An understanding of building fraud platforms including charge backs.
• A bias towards action, with the ability to balance between getting things done and making things perfect
• A proven ability to influence decision-making at all levels within an organization
• A strong sense of empathy for customers and teammates
• Entrepreneurial mindset, comfortable with high growth and developing clarity from ambiguity.

**Diversity, Equity, and Inclusion is Baked into our Recipe for Success**

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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