Senior Executive Business Partner

About the Role

We’re looking for an Senior Executive Business Partner reporting to Chief of Staff to the CRO and supporting our VP, Global Customer Success and VP, Services & Support, who partner to lead Attentive’s entire post-sale Customer Experience function. This is a hybrid role that combines high-level executive support with operational and program management responsibilities—ideal for someone who thrives in both strategic and tactical work.

In this role, you will serve as an extension of the executives you support: anticipating needs, ensuring they are focused on the highest priorities, and at times gaining alignment or making decisions on their behalf. You’ll manage core executive support functions like calendar, travel, and expenses, while also owning and driving cross-functional initiatives that span Customer Success, Services, Support, and other go-to-market teams. From building business metrics readouts and creating strategic program frameworks to coordinating the launch of key initiatives like our Executive Sponsor Program, you’ll help turn vision into execution.

This is a unique opportunity to gain visibility into the inner workings of a high-growth SaaS company, work directly with senior leadership, and make an immediate impact on our most important customer-facing priorities.

What You’ll Accomplish

• Manage and optimize the calendars, travel arrangements, expenses, and high-priority meeting prep for both the VP, Global Customer Success and VP, Services & Support—ensuring they are focused on the most impactful work.
• Serve as a trusted partner and extension of the executives, exercising judgment to make decisions, resolve conflicts, and gain alignment on their behalf when appropriate.
• Support planning, coordination, and execution of Customer Experience leadership events, team offsites, partner engagements, and key customer meetings.
• Build and maintain executive-ready materials, including business metrics readouts, strategic initiative updates, and leadership communications that span Customer Success, Services, and Support.
• Create frameworks and coordinate cross-functional workstreams for strategic programs (e.g., Executive Sponsor Program, new product rollouts, operational process improvements) across the post-sale organization.
• Drive accountability across teams—ensuring deliverables are completed, stakeholders are aligned, and initiatives move forward on time.
• Partner with the VPs to prioritize initiatives and resources, escalating risks and dependencies proactively.
• Develop clear, concise decks for executive and customer-facing meetings, synthesizing input from multiple teams.
• Maintain confidentiality and exercise sound judgment in managing sensitive information.

Your Expertise

• 6+ years in a role blending executive support with operations, project management, or Chief of Staff responsibilities—preferably in a high-growth SaaS or technology environment.
• Proven ability to act as an extension of senior executives, exercising sound judgment and decision-making on their behalf.
• Track record of managing multiple priorities, shifting seamlessly between tactical execution and strategic planning.
• Strong business acumen and comfort interpreting and communicating metrics, performance data, and strategic priorities.
• Excellent written and verbal communication skills, with the ability to create executive-ready materials.
• Adept at building relationships and influencing stakeholders at all levels.
• Comfortable working independently, anticipating needs, and driving work forward without heavy direction.
• Experience supporting multiple executives simultaneously.
• Proficiency in tools like Google Workspace, Slack, Asana, or project management software.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.