Senior Hardware Engineer - Electrical (Repair Services)

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

In Office: This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day.

Join Our Team...

At GoDaddy, we’re not just building innovative hardware—we’re redefining what it means to deliver world-class service to customers everywhere. As an Operations Service Manager, you’ll lead our repair, refurbishment, and fulfillment operations, working with a collaborative team to make a real impact on the quality and efficiency of our hardware support. If you thrive in a dynamic environment and are excited to shape the future of service excellence on a global scale, we’d love to have you with us.

What you'll get to do...

• Oversee global fulfillment and repair/refurbishment centers, ensuring efficient receiving, production, warranty validation, parts management, recovery rates, turnaround time, and compliance with SLAs and quality standards.
• Manage repair service purchase orders (POs), invoices, and partner/service center relationships, including negotiating service terms and pricing agreements.
• Provide technical support and training to fulfillment and repair centers, including process setup, test procedures, implementation of engineering change orders (ECOs), and validation.
• Drive continuous improvement by defining and optimizing global RMA and repair processes, launching new repair/refurbishment centers, and participating in the sourcing, evaluation, and selection of new partners.
• Conduct hardware testing on field-returned devices, analyze return data for quality and operational performance reporting, and collaborate with internal and external engineering teams to enhance product quality and recovery rates.
• Oversee device deactivation (including remote user data wipe and system resets), and lead the disposition of non-repairable units according to PCI standards with detailed cost tracking and reporting.

Your experience should include...

• 2+ years in repair service operations with a deep understanding of RMA and repair workflows in volume manufacturing.
• 10+ years in consumer electronics manufacturing, with strong experience as a manufacturing and test engineer.
• Expertise in process development, testing, troubleshooting, and hands-on experience with consumer products.
• Strong problem-solving skills; self-motivated, adaptable, and a collaborative team contributor.
• Ability to travel internationally and within the USA to support repair operations.
• Preferred: Experience with Android software, hardware testing, and smart POS terminals.

We've got your back...

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture).

Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us...

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

Colorado Residents:

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Apply Now and Join the #GoDaddyLife today!

Please review these directions prior to submitting your application:

• To ensure we address you correctly throughout the process, please enter your Preferred Name if different than your Legal Name. We may ask you to confirm your Legal Name at a later stage when necessary.
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• For phone number, please enter your mobile number.

Colorado Residents:

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Massachusetts Residents:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.