Senior Inside Account Manager

• Respond to inbound demo requests and \"talk to sales\" form fills within 5 minutes
• Score and prioritize leads based on product usage data, company size, and buying signals
• Conduct discovery calls to understand use cases and identify expansion opportunities
• Route enterprise-level opportunities to Account Executives appropriately

Product-Led Sales Motion:

• Monitor user activation metrics and reach out to high-intent trial users
• Conduct product demos that build on what prospects have already discovered
• Help users understand advanced features and use cases they haven't explored
• Remove technical or process barriers preventing conversion to paid plans

Customer Expansion:

• Identify upgrade opportunities for existing customers showing usage growth
• Facilitate plan changes, seat additions, and feature upgrades
• Collaborate with Customer Success to prevent churn during expansion conversations
• Upsell complementary products or higher-tier plans based on usage patterns

Revenue Generation:

• Own monthly/quarterly revenue targets for inbound and expansion pipeline
• Manage sales cycle from initial contact through contract signature
• Negotiate pricing within established parameters and discount approval processes
• Maintain accurate forecasting in CRM with stage progression and close probability

Market Intelligence:

• Gather competitive intelligence from prospect conversations
• Provide feedback to Product team on common user pain points and feature requests
• Share insights on pricing objections and market positioning with Marketing
• Document common use cases and success stories for future sales enablement

Your background: 

• Strong product knowledge and ability to give compelling demos
• Data interpretation skills to understand user behavior and usage patterns
• Consultative selling approach rather than aggressive closing tactics
• CRM proficiency (Salesforce, HubSpot) and sales engagement tools
• Understanding of SaaS metrics, pricing models, and buying processes
• Excellent written/verbal communication for both technical and business audiences

Success Metrics:

• Monthly Recurring Revenue (MRR) added from new customers and expansions
• Lead response time and conversion rates from trial to paid
• Average deal size and sales cycle length
• Pipeline coverage ratio and forecast accuracy
• Product adoption rates for customers you've converted

If this sounds like you and fits your experience and career goals, we’d be happy to chat.   

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. 
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.