Senior Lottery Performance Analyst

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Job Description:

Senior Lottery Performance Analyst

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate Senior Lottery Performance Analyst to join our team. In this role you will use your analytical skills to tell the story of Lottery performance data. Your insights and recommendations will be used to influence business decisions that will help us elevate our customer experience and help bring our game to the next level.

YOUR ROLE IN THE GAME

Reporting to the Senior Manager, Lottery Performance and Analytics you will be empowered to:

Provide Data Driven Insights into Lottery Performance and Customer Experience

• Deliver data-driven insights to support product performance, customer behavior, and strategic business questions.

• Retrieve, synthesize, and analyze data from diverse sources including sales reports, product profitability, financial and operational data, and customer intelligence.

• Combine and transform data from multiple systems to support complex analysis and provide clear, impactful business recommendations.

• Explore large, loosely structured datasets to identify trends, develop measurement frameworks, and uncover opportunities for optimization using both structured and exploratory techniques.

• Develop, schedule, and maintain Power BI dashboards and reports that clearly communicate key metrics and trends across the lottery portfolio.

• Create scalable queries and reusable tools to automate and streamline data retrieval from internal repositories.

Establish Critical Relationships & Communication

• Collaborate cross-functionally with the product analysts to incorporate product related performance analytics and to better understand the product portfolio, market, competitive intelligence, product launches, marketing, innovation, customer experience etc.

• Work closely with the Financial Planning & Analysis team to undertake financial modeling, planning, budgeting, forecasting, and ensure that performance data ties to a ‘single version of the truth’

• Explain trends to cross-functional teams as well as senior leadership across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects

• Consult with various parts of the Lottery division to define, design and develop analytic solutions to meet business needs

Process Improvement and Troubleshooting

• Identify areas of improvements and concerns in business operational areas and recommend action plans

• Develop and implement performance metrics to improve business operational efficiency

• Work with end users in troubleshooting issues with reports and dashboards

WHAT YOU NEED TO PLAY

Work experience: 3+ years of experience in a data analyst or business intelligence role, ideally in consumer products, gaming, or retail environments.

Education: Post-secondary education in a related field of study or an equivalent combination of education, training and experience

Knowledge & Skills: Advanced proficiency in SQL, Excel, and Power BI (including DAX and data modeling), with experience using Python or R for data analysis such as wrangling, visualization, and statistical modeling; familiarity with machine learning techniques and AI applications in business intelligence or forecasting is an asset.

Cross functional relationships: well-developed interpersonal skills to establish effective business relationships, manage conflict, build consensus and influence decision-making

Collaboration & fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and trust: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs 
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.  At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

To learn more about OLG go to our website at  www.olg.ca  

We look forward to hearing from you, interested applicants please apply online by August 4, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-Hybrid

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.