Senior Manager, Customer & Market Research

Role profile

Provides insight to the business from primary customer & market research and analysis in the financial global marketplace including customers, prospects, and competitors. Provides analysis, recommendations and reporting that informs and improves the effectiveness of the planning, execution and optimization of marketing, product development, brand and customer satisfaction work. Determines methods and procedures on new assignments.

Primary Objectives

Develops and directs primary qualitative and quantitative research to inform business decisions regarding brand, user experience, product development, innovation, customer experience monitoring and ad hoc research as required.

• Managing and executing an ongoing Global Customer Experience Monitor program with experience in large scale monitors and satisfaction studies.
• Analysing data using key statistical, visualization and research tools for example SPSS, R, Tableau, PowerBi, Qualtrics, Medallia etc.
• Creating visually compelling presentations that effectively convey key messages, leveraging creativity and branding consistency.

Major areas of accountability

• Identify strategic insights from either research or internal research data (TNPS, CSAT or usage data)
• Communicate research results to client groups through insightful presentations
• Formulate implications linking research findings to strategy recommendations
• Project management of Client Experience programs across the organization
• Internal survey creation and analysis where needed both for customers and employees
• Manage time and budgets for key projects and client groups
• Develop and maintain knowledge of Financial markets
• Continually developing processes & methodologies, ensuring the ongoing accuracy and effectiveness of outputs

Knowledge and skills

Market research experience within a corporate or research company of at least 8 to 10 years setting including:

• Presentation of research findings and recommendations
• Strong business acumen and analytical/visualization skills
• Solid project management and organization skills
• Proposal development
• Experience working with senior management and making executive presentations
• Experience with a survey tool including Advanced Excel, SPSS, R, Qualtrics or the like to generate actionable insights from large datasets
• Presentations & Reports – Craft polished presentations, executive summaries that highlight research outcomes, guiding strategic decisions and reinforcing LSEG’s authority in financial domain.
• Experience working on syndicated products will be a plus

Education

• MBA in Marketing preferred or BTech from a top Institute
• Certification in data analysis, visualization and research tool will be a plus

WHAT YOU’LL GET IN RETURN:

• We recognize that to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is blended.
• LSEG Purpose and Values
• Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.

To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.