Senior Manager, Implementation Benefits

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Implementation is an essential differentiator for Rippling. 

We're looking for a Senior Manager of Benefits Implementation to lead and inspire a high-performing organization of Benefits Implementation Specialists and Managers. This leader will oversee end-to-end implementation delivery for our U.S.-based, Global, and broker-partnered clients. If you're a strategic thinker with a bias toward action, deeply experienced in Benefits Administration, with a proven track record in managing large, cross-functional teams and passionate about delivering operational excellence at scale, this is your opportunity to help shape the future of how companies manage employee benefits.

You will manage, mentor, empower, and grow your team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity. You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience. 

You will report to the Director of Implementation and work closely with our Sales, CX, and Product senior leadership teams.

What you will do

• Oversee the end-to-end implementation of Rippling’s benefits solutions, ensuring timely and successful delivery for clients.
• Develop and refine implementation methodologies to enhance efficiency and scalability.
• Build and execute a multi-year roadmap for operational excellence, automation, and team development.
  Continuously evaluate and improve implementation processes to drive efficiency, reduce time-to-value, and improve quality.

• Identify opportunities for product and tool enhancements and partner with internal teams to pilot new approaches.
• Serve as a key point of contact for senior leadership reporting on implementation metrics, identifying areas for improvement and implementing corrective actions as needed.
• Lead 3 high-performing teams (15–20 total FTEs) responsible for onboarding new benefits clients and delivering a seamless transition to support.

• Meet and Exceed performance KPIs and manage staffing levels. 
• Foster a high-performance culture through coaching, performance management, and professional development initiatives.
• Ensure alignment of team goals with organizational objectives, driving accountability and continuous improvement.

• Foster strong relationships with Sales, Product, Customer Support, and Operations to align cross-functional priorities, support scaling and enable client success.
• Serve as the executive escalation point for key implementation engagements—owning outcomes, ensuring client satisfaction, and proactively managing risk.

What you will need

• 6+ years of leadership experience, managing teams in a fast-paced, client-facing environment. I 
• 5+ years of experience in Benefits Administration. Prior experience at HRTech/Benefits SaaS firms is preferred.
• Demonstrated success in delivering complex, multi-product implementations across diverse client profiles. Experience with global benefits or broker/partner channels is a strong plus. 
• A systems thinker who thrives in ambiguity and takes initiative to solve problems at the root.
• A clear communicator, capable of influencing stakeholders at all levels and aligning teams around a common vision.
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics. A data-driven approach to developing, tracking and optimizing performance metrics.
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small.
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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