Senior Manager, Solution Engineering (SMB)

Salesforce is seeking a Senior Manager, Solution Engineering (SMB) to lead a high-performing team focused on driving customer success with AI CRM. This role involves guiding SMB customers through agentic transformation, building a technically excellent team, scaling go-to-market impact, and championing product innovation. The manager will work directly with customers, collaborate with sales and product teams, and foster a culture of continuous learning in AI.

Must Have

• Drive customer transformation with strategic counsel on AI adoption
• Lead "CIO-style" executive conversations and Proof-of-Concept delivery
• Foster a culture of technical excellence, continuous learning, and creative problem-solving
• Partner with Sales leadership to develop bespoke plays and reusable assets
• Serve as the "Voice of the Field" to Product and R&D to influence roadmap
• Lead team in activating Agentforce and Data Cloud in key accounts
• Oversee POC delivery and activation programs to drive business impact
• Partner with SI Partners on implementation approaches
• Lead internal Agentforce enablement for AEs and SEs
• Maintain excellence standards in AI knowledge through certifications and trainings
• Manage product feedback loop to ensure roadmap reflects field reality
• 3+ years of leadership experience building high-performing teams
• 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles
• Deep understanding of LLMs, agent workflows, prompt engineering, and flow templates
• Proficiency in data strategy and IT architecture
• Experience leading collaborative customer workshops
• Data fluency with adoption metrics, consumption ACV, and ROI analysis

Good to Have

• Founder mentality: comfortable navigating shifting priorities, creative and innovative
• Lead with empathy, modeling calm and focus
• Believe in the power of "Collective Genius" and collaboration
• Excel at working cross-functionally with Sales, Enablement, Product, and ecosystem
• Hands-on leadership style with willingness to be in the trenches
• Transformation mindset focusing on business transformation with AI

Perks & Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program
• Benefits and resources to find balance
• AI agents to accelerate impact

Senior Manager, Solution Engineering (SMB)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join the leadership team for SMB Agentforce Customer Engineers (ACE)—a specialized, high-performing unit operationalizing our "collective genius" to power the future of Salesforce in the world of Agentic AI. Through collaboration with Sales, Product, Solutions, and our broader ecosystem, we solve critical business problems and scale our impact to drive Salesforce’s transformation into the #1 Agentic AI Platform.

Mission -

This is a frontline leadership role where you'll work alongside your team and directly with customers to deliver impactful AI outcomes. You will:

• Drive Customer Transformation: Guide SMB customers through agentic transformation with strategic counsel on AI adoption, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery
• Build a High-Performing Team: Foster a culture of technical excellence where the team is obsessed with quality, continuous learning, and creative problem-solving
• Scale Go-to-Market Impact: Partner with Sales leadership, Sales Programs, and Core Solutions to develop bespoke plays, reusable assets, and the "SMB Agentforce Hub"—codifying wins into playbooks and sizzle reels
• Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the Agentforce and Data Cloud roadmap

Key Responsibilities -

• Grow Consumption & ACV: Lead the team in activating Agentforce and Data cloud in key accounts, overseeing POC delivery and activation programs that drive measurable business impact
• Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal Agentforce enablement for AEs and SEs across the SMB organization
• Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, through certifications, trainings and continuous enablements. Host monthly "agent bake-offs" to foster creativity and showcase the latest builds.
• Manage Product Feedback Loop: Partner with product teams to deliver must-have customer features and collect 'Voice of Customer' insights systematically to ensure our roadmap reflects field reality

Who You Are -

Founder Mentality

• You treat the business as your own, comfortable navigating shifting priorities with grace and agility
• You view challenges not as roadblocks, but as opportunities to be creative and innovative

Leadership Experience

• 3+ years of leadership experience with a track record of building high-performing teams
• You lead with empathy, modeling calm and focus even during complex projects
• You believe in the power of "Collective Genius" and collaboration.
• Excel at working cross-functionally—partnering with Sales, Enablement, Product, and our broader ecosystem to achieve shared goals
• Hands-on leadership style with willingness to be in the trenches alongside your team on customer engagements

Technical Authority

• Strong technical background with 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles
• Deep understanding of the "build"—from LLMs and agent workflows to prompt engineering and flow templates—with ability to coach your team on technical details
• Proficiency in data strategy and IT architecture to support deep conversations with Heads of IT, CIOs, and Chiefs of AI

Transformation Mindset and Operational Excellence

• You move beyond features to focus on business transformation, helping organizations rethink their processes with AI
• Experience leading collaborative customer workshops that reimagine business processes and deliver measurable ROI
• Data fluency with adoption metrics, consumption ACV, and ROI analysis

Your Impact -

You will set a culture that makes your ACEs excited to come to work—supported, challenged, and building the future. You'll serve as a trusted advisor to your team, helping them navigate shifting product roadmaps and find creative solutions. Most importantly, you'll redefine what's possible for SMB customers, turning the "superintelligent enterprise" from concept into reality.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $155,190 - $229,670 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $170,660 - $252,630 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.