Senior Market Research Manager

Description

​​About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

​​Where we work

We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

While this position is remote, we encourage and at times, require in-person collaboration at our offices. This person must be located in either the San Francisco Bay area or Los Angeles Metro area.

Overview

As a Senior Market Research Manager, you will be part of our Product Marketing team. This position will be responsible for conducting market research projects, and serving as a research partner to teams across the organization. Success in the role will require senior-level skills in data analysis, cross-functional communication, and project and vendor management.

You will

• Define market research priorities and proactively address key business decisions
• Independently manage both ongoing and ad hoc research studies from end to end, including writing research briefs, drafting surveys or discussion guides, field management, data analysis and presentation of results
• Administer online enterprise data platforms, fielding questions from the org, managing user roles, and driving expanded systems integrations
• Drive customer journey and persona research to inform marketing and product strategy
• Conduct competitive intelligence studies to assess market positioning and white space opportunities
• Manage relationships with external research vendors and consultants
• Oversee budgets and timelines for both ad hoc and ongoing research initiatives
• Be the voice of the customer in strategy development, informing critical decisions with data and insights
• Work cross-functionally to get the right insights to the right people at the right time

You have

• 8-10+ years of experience in client-side market research, with at least 3-5 years in the software/technology sector
• Ability to identify and apply the right research approach, with a mix of primary and secondary research techniques, both in-house and through external partners
• Proven ability to lead large-scale research projects with minimal oversight
• Deep knowledge of both qualitative and quantitative research methodologies
• Strong analytical skills and ability to interpret data to make informed decisions and recommendations, including but not limited to descriptive statistics, formulas, pivot tables, stat testing, cluster analysis and modeling
• Excellent communication skills and ability to present data and insights to internal stakeholders
• Experience in any of the following:

• Customer segmentation
• Qualtrics or similar survey programming software
• SPSS or similar analytical software
• Moderating focus groups / customer interviews
• Brand Health Tracking
• Tableau or similar first party data platforms

• A variety of research experience, including quant / qual, across industries / organizations, client / agency-side, etc.
• Bonus if you have an advanced degree
• Bonus if you have a talent for data visualization or a passion for slide design

LegalZoom is a remote-first company and the national range for this role is ($121,500 - $157,500). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:

• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.