Senior Operations Manager

Job Title: Senior Operations Manager

Job Profile: Senior Manager, Operations

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. 

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.  We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role profile:

Enter role description, team description and department description:

LSEG’s Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with their obligations to report their transactions on a timely and accurate basis. We also provide a several ancillary services to ensure the accuracy and completeness of their reporting, (e.g reconciliations, data solutions).

Reporting to the Head of Operations of LSEG’s Regulatory Reporting, the Senior Operations Manager will lead a team responsible for the management of key day-to-day operational processes across the suite of LSEG’s Regulatory Reporting services including oversight of the offshore team. This role is central to ensuring operational excellence and regulatory compliance across our services, and alongside our Customer Success and Client Services teams, delivering a first-class service to our customers whilst maintaining a focus on revenue growth, client demand, regulatory compliance, and operational resilience.

Enter the key responsibilities of the role:

Leadership and Team Development

• Execute on LSEG’s location strategy by leading and managing the performance of a new offshore operations team responsible for completing key operational activities, ensuring SLAs and regulatory deadlines are consistently met, fostering a culture of accountability and operational excellence
• Act as an escalation point for complex high-risk issues
• Improve the overall effectiveness of our service offering working closely with Technology, Change and Compliance
• Encompass a broad knowledge of other disciplines within the function and utilise market information to lead product development of operational tooling.

Stakeholder Management and Cross-Functional Leadership

• Build strong relationships with internal stakeholders to support audits, inspections, and the successful implementation of new regulatory changes.
• Represents LSEG Regulatory Reporting Operations internally and externally, deputising for more senior leaders at key meetings / internal committees / risk audit reviews
• Shares key feedback from client engagements to internal stakeholders, communicating client insights across all LSEG Regulatory Reporting Services
• Engineer positive outcomes from client engagements, successfully managing client escalations and aiding clients to work through issues or concerns.

Change Management

• Drive operational readiness for new regulatory requirements, platform migrations or service enhancements.
• Draws on external best practice and technical expertise to drive and embed operational improvement initiatives, reducing inefficiencies, improving workflows, proactively self-identifying issues reducing risk and setting out remediation plans
• Lead/ contribute to wider Change initiatives and projects

Risk and Controls

• Challenge the control environment for improvements to existing risks and controls, driving risk management culture & willing to leverage best in class practices across the Group
• Design, implement and conduct regular reviews of KRI’s across the Business lines, identifying trends in emerging risks, challenging the existing KRI’s and MI reporting.
• Track Business owned actions (Audit, Op Risk, SIRs, Compliance etc) through to completion, escalating any which are at risk of being overdue within a timely fashion.
• Review / challenge the Operational Risk impacts to new projects, ensuring the right controls are in place to mitigate/reduce any existing or new risks introduced.
• Participate in the Incident Management process, ensuring the right actions are in place to avoid future re-occurrences.

Enter the essential experience and skills required:

• 7+ years’ Operations experience within the financial markets
• Ability to question existing processes, articulating weaknesses and suggest improvements - challenge the status quo
• Proven ability to lead, forge strong relationships both within and outside the company, establishing credibility with business and functional leads
• Strong team ethic and proven ability to work collaboratively across team and department boundaries
• Excellent at managing a wide network of stakeholders both internally and externally
• Excellent interpersonal and communication skills (both written and verbal) with proven ability to work effectively with all organisational levels
• Experience of presenting to and interacting with senior audiences
• Prior experience in management or team leadership roles, including offshore management responsibilities
• Analytical mindset to make decisions based on data and simplify complex problems
• Ability to identify customer needs and uncover opportunities to improve the customer experience.

Personal attributes:

• Enthusiastic individual with high focus on delivery, “can do” mindset
• Innovative, self-motivated person who delivers high quality work consistently with minimal guidance and a positive work attitude
• Project management skills, used to working in a structured manner
• Solve complex problems and bring new perspectives to existing solutions.
• Strong analytical and problem-solving skills, good attention to detail.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong relationships with all stakeholders.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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