Senior Product Lead - Consumer

This Senior Product Lead role at PayPal focuses on driving the next phase of growth for the Contactless Tap to Pay wallet. The individual will leverage data to derive insights, gather customer experience insights for product requirements, and analyze market data for data-driven decisions. Responsibilities include monitoring product profitability, leading sprint planning, and collaborating with various teams like engineering, design, data science, marketing, and GTM to deliver impactful, customer-first solutions. The role emphasizes championing customers, thinking like an owner, working across functions, driving growth through experimentation, advocating, influencing, and executing effectively.

Must Have

• Uses data to build insights on product or platform requirements.
• Gathers insights from customer experience and needs for product requirements.
• Analyzes research, market analysis, and usability studies for data-driven decisions.
• Monitors product profitability measures, including budget.
• Leads sprint planning, daily standups, and retrospectives.
• Partners with content developers, data scientists, product designers, and user experience researchers.
• Drives the next phase of growth for Contactless Tap to Pay wallet.
• Owns core product experiences for consumer payments with the wallet.
• Improves core paying experience and unlocks in-market adoption.
• Champions customers and obsesses over customer experience.
• Thinks broadly about opportunities to grow the product.
• Sets a bold long-term vision and shapes the roadmap for in-store wallet experiences.
• Leads PayPal’s strategy for best-in-class Tap to Pay experience.
• Develops and executes learning plans and experiments.
• Leverages research, data, and insights to optimize payment experience.
• Identifies, sizes, and prioritizes new in-market user groups and use cases.
• Advocates and influences company-wide.
• Leads a scrum team to deliver impactful solutions.
• Maintains accountability for customer and business results.
• 3+ years relevant experience.

Perks & Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Medical benefits
• Dental benefits
• Vision benefits

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job focuses on leveraging data to derive insights that align with the product’s shared vision and customer needs. It involves gathering customer experience insights to inform product requirements and analyzing research, market data, and usability studies for data-driven decision-making. Responsibilities include monitoring product profitability and budget, leading sprint planning, daily standups, and retrospectives to ensure effective execution, and collaborating with content developers, data scientists, product designers, and user experience researchers to uncover new opportunities. This job is an individual contributor.

Job Description:

Essential Responsibilities:

• Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

About the Role:

We are seeking a Senior Lead Product Manager, Consumer – In-Store, to drive the next phase of growth for our Contactless Tap to Pay wallet. This entrepreneurial leader will own the core product experiences when consumers pay with our wallet. You will improve the core paying experience, while also unlocking additional in-market adoption by introducing differentiated features that attract new user segments. You will measure success by how many users continue to pay with the Contactless Tap to Pay wallet each month. You’ll collaborate closely with engineering, design, and data science, as well as partner teams across the consumer org, marketing, GTM, and local market leadership to deliver impactful, customer-first solutions.

Key Responsibilities:

• Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that drive engagement and customer loyalty.
• Think Like an Owner: Think broadly about opportunities to grow your product. Consider all options on how to delight customers - whether it’s building a feature, partnering with another team, or co-creating in-market growth strategies. Cut through ambiguity and move with speed to drive growth.
• Work Across Altitudes and Functions: Set a bold long-term vision for growth, while sweating the details that bring it to life. You will shape the long-term roadmap for our in-store wallet experiences and lead PayPal’s strategy for a best-in-class Tap to Pay experience. Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store.
• Drive Growth Through Experimentation: Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale what works. Leverage research, data, and insights to optimize the in-store payment experience and improve repeat usage journeys. Identify, size, and prioritize new in-market user groups and use cases, and define the differentiated features and experiences needed to serve them.
• Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams.
• Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement.
• Be Accountable: Own the successes and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment.

Compensation and Benefits

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com

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The US national annual pay range for this role is $123,500 to $212,850

Travel Percent:

0

Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

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Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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