Sr Manager, Technical Programs

PayPal is seeking a Senior Program Manager with experience in program management, people management, and change management. This role is within PayPal’s Global Product Solutions (GPS) team, which aims to drive growth by serving consumer and merchant needs. The program management team is responsible for planning and delivering complex global programs end-to-end, working with product, engineering, design, and cross-functional teams. The Senior Program Manager will lead a high-performing team, ensure program delivery visibility, establish governance, and facilitate data-driven decision-making for a portfolio of products.

Must Have

• Plan and manage a portfolio of engineering operational programs
• Provide technical guidance and support to program teams
• Establish and maintain program management processes and standards
• Monitor program progress and performance against objectives
• Communicate program status and issues to senior leadership
• Manage program budgets and resources
• Foster a culture of continuous improvement and innovation
• Lead, coach and support a team of high performing program managers
• Drive a portfolio of products and roadmap executions to deliver outcomes
• Organize and lead planning activities for release/program roadmaps
• Lead effective project/program governance and stakeholder management
• Proactively manage interdependencies, risks, and resource constraints
• Exercise smart decision-making and collaborate to address issues
• Ensure measurable KPIs are developed for the program
• Design and manage pilots and beta testing
• Create and manage clear Gating Criteria with business partners
• Ensure regular, active communication with adjacent programs and external stakeholders
• Identify program impediments and address them with proper escalation
• Lead program retrospectives and commitment to improvement
• Define launch strategy for new product capabilities
• Advocate and manage program implementation according to PayPal’s product lifecycle management
• Maintain awareness of cross product/program synergies
• Assess current methodology and continuously improve the process

Good to Have

• Agile lifecycle management experience
• Experience in Payments or Fintech industry

Perks & Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
• Plan and manage a portfolio of engineering operational programs.
• Provide technical guidance and support to program teams.
• Establish and maintain program management processes and standards.
• Monitor program progress and performance against objectives.
• Communicate program status and issues to senior leadership.
• Manage program budgets and resources.
• Foster a culture of continuous improvement and innovation.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience with program management methodologies and tools within an engineering environment.

Additional Responsibilities & Preferred Qualifications:

Your way to impact

As a senior program manager, you will lead a high performing team and bring overall visibility into program delivery, ensuring governance structures and timely execution. You align the needs and timelines of a portfolio of products by working hand in hand with senior product management leaders. You facilitate data driven decision making by tracking, measuring, and visualizing key metrics across the org, and by coordinating all activities from goal setting to launch. You bring process and execution best practices, resolving complex roadblocks and / or dependencies.

Key Responsibilities:

• Lead, coach and give support to a team of high performing program managers
• Drive with excellence a portfolio of products and roadmap executions to deliver outcomes for our customers
• Organize and lead planning activities resulting in the creation of a release/program roadmap for a portfolio of products. Ensure all teams align with enterprise planning expectations.
• Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
• Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
• Design and manage pilots and beta testing.
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
• Identify program impediments and addresses including proper escalation to individuals/groups as needed.
• Lead program retrospectives and commitment to improvement on a regular cadence.
• Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan.
• Advocate and manage program implementation according to PayPal’s product lifecycle management.
• Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams
• Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.

Professional experience requirements:

• Overall 15 years of experience and 8 years into program management
• People leader
• Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• Excel at clear communications with all levels of stakeholders from C level to working teams
• Good knowledge of project management process, project management software tools, templates and management techniques
• Experience with different software development methodologies including the agile development methodology such as Scrum
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
• Experience in Payments or Fintech industry will be an added advantage

Proven ability to:

• Apply articulate thought leadership.
• Gain and maintain leadership trust.
• Navigate ambiguous situations successfully.
• Manage and execute complex projects.
• Develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders, business partners, multiple geographies and Centers of excellence
• An inherent bias to action
• Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude
• Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment
• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
• Sharp business judgment, detail oriented yet able to always see the "big picture"

Subsidiary:

PayPal

Travel Percent:

0

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Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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