Executive - Operations

The Executive - Operations is a hybrid role responsible for managing the end-to-end delivery and handling of forex products, currency, and remittances. This includes delivering currency notes, prepaid/refillable cards, and remittance documents to clients, accurately processing forex transactions at the branch, and ensuring compliance with regulatory and internal policies. The role combines operational execution, cash handling, and customer service excellence while safeguarding financial products and maintaining data integrity.

Must Have

• Manage the secure and timely delivery of currency notes, prepaid/refillable cards, remittance documents, and related products to clients at designated locations
• Accurately process forex transactions, including buying/selling currency, issuing travel cards, and handling remittances
• Verify client identity and collect required documentation or acknowledgments
• Provide professional and courteous service, address queries promptly, and escalate grievances or delivery/transaction issues
• Maintain accurate cash balances and perform daily reconciliation of tills and forex inventory
• Handle cash safely and record all transactions in the company’s forex software
• Ensure data integrity and compliance with internal policies
• Follow KYC/AML procedures, RBI/central bank guidelines, and internal policies
• Identify and report suspicious activity
• Adhere to strict security protocols during product delivery
• Comply with road safety and operational regulations
• Plan efficient delivery routes and maintain accurate logs of deliveries and transactions
• Provide feedback to improve workflows
• Coordinate closely with branch, logistics, and back-office teams

Good to Have

• Diploma in Logistics, Supply Chain, Finance, or relevant field preferred
• Degree in Finance/Commerce is a plus
• Experience in product delivery or logistics is a plus

Perks & Benefits

• Competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs
• Medical coverage along with 24/7 employee assistance program
• Generous vacation programs including year-end shut down
• Flexible hybrid working environment (3 days per week in the office)
• Role-specific training, internal workshops, and a learning stipend
• Company-wide social events, team bonding activities, happy hours, team offsites
• Diverse and welcoming environment (33+ nationalities, 18+ countries, 10+ office locations)

About the Role:

The Executive - Operations is a hybrid role responsible for managing the end-to-end delivery and handling of forex products, currency, and remittances. This includes delivering currency notes, prepaid/refillable cards, and remittance documents to clients, accurately processing forex transactions at the branch, and ensuring compliance with regulatory and internal policies. The role combines operational execution, cash handling, and customer service excellence while safeguarding financial products and maintaining data integrity.

Roles and Responsibilities

• Manage the secure and timely delivery of currency notes, prepaid/refillable cards, remittance documents, and related products to clients at designated locations, while accurately processing forex transactions, including buying/selling currency, issuing travel cards, and handling remittances
• Verify client identity, collect required documentation or acknowledgments, provide professional and courteous service, address queries promptly, and escalate any grievances or delivery/transaction issues to the branch or operations team
• Maintain accurate cash balances, perform daily reconciliation of tills and forex inventory, handle cash safely, record all transactions in the company’s forex software, and ensure data integrity and compliance with internal policies
• Follow KYC/AML procedures, RBI/central bank guidelines, and internal policies; identify and report suspicious activity; adhere to strict security protocols during product delivery; and comply with road safety and operational regulations
• Plan efficient delivery routes, maintain accurate logs of deliveries and transactions, provide feedback to improve workflows, and coordinate closely with branch, logistics, and back-office teams to ensure seamless preparation, handoffs, and overall operational excellence

Requirements

• Minimum 10+2; Diploma in Logistics, Supply Chain, Finance, or relevant field preferred. Degree in Finance/Commerce is a plus
• 1-2 years in cash handling, teller, or forex operations; experience in product delivery or logistics is a plus
• Excellent numerical accuracy and attention to detail
• Strong communication, interpersonal, and customer service skills
• Knowledge of forex products, exchange rates, KYC/AML compliance, and regulatory frameworks
• Ability to plan efficient delivery routes and optimize operational workflows
• Proficiency in fintech, remittance software, and MS Office/Excel for transaction logging and reporting
• High integrity and trustworthiness when handling cash and sensitive financial products
• Reliable, customer-oriented, and able to work under pressure in a fast-paced retail environment
• Professional demeanor and high attention to detail

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.