Associate Director, GDO Business Operations

This Associate Director role focuses on developing and executing strategic communications within Global Development Operations. The role involves cross-functional collaboration with GDO leadership, synthesizing key messages, and delivering impactful communications across internal channels to ensure clarity and engagement. Responsibilities include coordinating leadership meetings, managing external agency vendors, and supporting change management initiatives to drive culture change and new ways of working. This position is crucial for fostering transparency and collaboration within the organization.

Must Have

• Partner with GDO leadership to prioritize and deliver communications.
• Coordinate leadership team meetings and follow-up.
• Collaborate with GDO Excellence team for change management.
• Lead strategic GDO communications development and execution.
• Synthesize multiple programs into cohesive messages.
• Accountable for multi-channel communications planning and delivery.
• Coordinate with internal stakeholders for alignment.
• Oversee external communications agency relationships.
• Support change management via communication strategies.
• Measure communication campaign effectiveness.
• Ensure compliance and brand guidelines.
• Bachelor’s degree required.
• 6-8 years in pharmaceutical industry communications and change management.
• Strategic thinking and complex information synthesis.
• Plan, develop, execute communications in large organizations.
• Manage external agencies/vendors.
• Strong interpersonal and collaboration skills.
• Exceptional written, verbal, and presentation skills.
• Minimum 50% onsite presence in Lawrenceville, NJ.

Perks & Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Paid Time Off: flexible time off (unlimited, with manager approval, 11 paid national holidays) for US Exempt Employees.
• Paid Time Off: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays for Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees.
• Unlimited paid sick time (based on eligibility).
• Up to 2 paid volunteer days per year.
• Summer hours flexibility (based on eligibility).
• Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs.
• Annual Global Shutdown between Christmas and New Years Day.

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams.

recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

The Associate Director, GDO Business Operations will be responsible for the development and execution of strategic communications initiatives that support organizational objectives within Global Development Operations. Working cross-functionally and partnering closely with the GDO leadership team, this role will synthesize key messages from multiple initiatives and deliver impactful communications across several internal channels to ensure clarity, alignment, and engagement throughout the organization.

The Associate Director will collaborate with internal stakeholders and external agency vendors to facilitate change management communications, drive consistent messaging, and foster a culture of transparency and collaboration. This position will also support GDO leadership team meetings, manage related communications and follow-up, and partner with the GDO Excellence team to leverage our change management network (e.g., Sparks) and internal campaigns (e.g., Just GO Do It/Breaking Barriers) to maximize communication effectiveness to drive culture change and new ways of working.

Key Responsibilities:

• Partner with the GDO leadership team to prioritize, synthesize, and deliver communications supporting key initiatives
• Coordinate leadership team meeting topics and agendas, including pre-read materials and managing follow-up actions to ensure timely execution of decisions
• Collaborate with GDO Excellence team to leverage the change management network (e.g., Sparks) and drive communication through internal campaigns (e.g., Just GO Do It, Breaking Barriers)
• Lead the development and execution of strategic communications supporting GDO initiatives
• Connect the dots across multiple programs to produce clear, cohesive messages for large internal audiences
• Accountable for the communications planning and delivery across multiple internal channels (e.g., meetings, LT walking decks, emails, newsletters, portals)
• Coordinates with internal stakeholders to ensure communications alignment and timely dissemination
• Oversee vendor relationships with external communications agencies, ensuring delivery per expectations and standards
• Support change management efforts within the organization through effective communication strategies
• Measure effectiveness of communication campaigns and adjust strategies as needed to maximize impact
• Ensure all communications meet compliance and brand guidelines

Qualifications & Experience

• Bachelor’s degree required
• 6-8 years’ experience in the pharmaceutical industry with direct involvement in communications and change management
• Proven ability to think strategically and synthesize complex information across multiple initiatives
• Demonstrated ability to plan, develop, and execute communications in a large organization
• Experience managing external agencies/vendors and ensuring alignment with internal objectives
• Strong interpersonal and collaboration skills
• Exceptional written, verbal, and presentation skills
• No supervisory or direct team leadership responsibilities
• Onsite presence required in Lawrenceville, NJ (minimum 50%)

Compensation Overview:

Princeton - NJ - US: $173,900 - $210,728

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility\*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

\*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1596916 : Associate Director, GDO Business Operations