Senior Analyst – Client Servicing

Nium is seeking a detail-oriented and proactive Senior Analyst – Client Servicing to support enterprise clients in the US region, requiring work during India night shifts. The role focuses on delivering exceptional client experiences, resolving queries, assisting with client onboarding and account management, communicating product updates, tracking client performance metrics, and collaborating with internal teams to ensure smooth operations and client satisfaction.

Must Have

• Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution
• Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives
• Communicate product updates, enhancements, and industry developments
• Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention
• Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations
• Bachelor’s degree
• 3–5 years of experience in client servicing, preferably in B2B/Enterprise payments
• Strong communication and interpersonal skills
• Empathy and active listening
• Ability to multitask and prioritize in a fast-paced environment
• Must be flexible to work in US shifts (7 PM – 7 AM IST)

Good to Have

• Familiarity with payment processing technologies and Global domestic payment systems

Perks & Benefits

• Competitive salaries
• Performance bonuses
• Sales commissions
• Equity for specific roles
• Recognition programs
• Medical coverage
• 24/7 employee assistance program
• Generous vacation programs including year-end shut down
• Flexible hybrid working environment (3 days per week in the office)
• Role-specific training
• Internal workshops
• Learning stipend
• Company-wide social events
• Team bonding activities
• Happy hours
• Team offsites

Nium, the Leader in Real-Time Global Payments

Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.

About the Role:

We are looking for a detail-oriented and proactive Sr. Analyst – Client Servicing to support our enterprise clients in the US region. This role requires working in India night shifts (US business hours) and focuses on delivering exceptional client experiences, resolving queries, and ensuring smooth onboarding and ongoing support.

Key Responsibilities:

• Client Support & Query Resolution: Act as the primary point of contact for client inquiries, troubleshoot issues, and coordinate with internal teams for resolution.
• Onboarding & Account Management: Assist in onboarding new clients, ensuring a seamless transition and providing continuous support to meet client objectives.
• Client Engagement: Communicate product updates, enhancements, and industry developments. Gather feedback to improve services.
• Reporting & Analysis: Track client performance metrics, analyze trends, and provide actionable insights to improve satisfaction and retention.
• Collaboration: Work closely with internal teams (Operations, Compliance, Product, Tech) to address client needs and manage escalations.

Requirements:

• Bachelor’s degree with 3–5 years of experience in client servicing, preferably in B2B/Enterprise payments.
• Industry Knowledge: Familiarity with payment processing technologies and Global domestic payment systems is a plus.
• Strong communication and interpersonal skills.
• Empathy and active listening.
• Ability to multitask and prioritize in a fast-paced environment.
• Work Schedule: Must be flexible to work in US shifts (7 PM – 7 AM IST).

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region specific benefits : https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.