German-English speaking Customer Advisor (m/f/d) Medical Technology Hotline

This position is for a German-English speaking Customer Advisor for an innovative medical technology provider. The role involves handling various customer inquiries via phone and email, including appointment rescheduling, providing information on maintenance and open orders, managing fault reports, and answering questions about contracts and invoices. The advisor will document customer concerns and initiate follow-up actions.

Must Have

• Very good German and good English skills (written and spoken)
• Communication talent with service orientation
• Calm and courteous manner
• Flexibility to cover service hours (Mon-Fri, 7:00 AM - 7:00 PM) on a rotating shift system
• Proficient with PC
• Willingness to work at the Düsseldorf location
• Willingness to continuously develop

Good to Have

• Basic technical understanding
• Experience in service hotline, as customer advisor or support
• Initial experience in technical service

Perks & Benefits

• Unlimited employment contract
• Full-time or part-time (from 20 hours/week), weekends free
• Monthly fixed salary with attractive language bonus
• Up to 27 vacation days
• Intensive full-time training with a mentor
• Regular coaching, fresh-ups, and advanced training
• Company pension scheme
• Referral bonus of 600€ per successful hire
• Online shopping discounts for Concentrix employees
• Subsidized fitness studio membership
• Internal further education and career opportunities worldwide
• Free access to LinkedIn Learning
• Open and motivated team

Power your game-changing career

Are you looking for a job that suits you and your life? Then this position is just right for you.

In this position as a Customer Advisor (m/f/d) for a provider of innovative medical technology, you are the first point of contact for various customer inquiries, whether by phone or email.

With the following conditions:

Start 09.02.2026 | Full-time or part-time | Düsseldorf location | Service hours: Monday - Friday from 07:00 - 19:00 | Support language: German and English | Inbound | 17.33 € Gross/hour | unlimited

Does that fit into your daily life? Perfect! Then it's our turn now – read on and let us convince you, just as we convince our employees day after day. Awards such as "Global Best Places to Work" are proof of this.

Professional and personal development:

Whether you are a career changer, re-entrant or specialist – we will find the right position for you. We develop together and offer you all the training, state-of-the-art technologies and continuous support you need for your success.

You can experience career success directly with us – most of our managers come from our own ranks!

That's why we offer a range of specialization or leadership development programs that enable you to pursue the type of career that matches your aspirations.

Your tasks

As a Customer Advisor (m/f/d) in our team, you will:

• Receive customer inquiries in German in inbound and collect data in English for research and information retrieval.
• Take care of appointment postponements or provide information on planned maintenance work.
• Answer customer questions about maintenance-related topics and open orders.
• Receive fault reports and assess and manage the urgency of malfunctions.
• Provide information on existing contracts or answer questions about invoices.
• Document customer concerns in the client's database and, if necessary, initiate subsequent measures.

Your profile

Concentrix is a perfect fit for you if you:

• Have very good German language skills and good English language skills in word and writing.
• Are a communication talent with a service orientation who engages customers charmingly and at eye level.
• Find the right solution for every customer contact thanks to your calm and courteous manner.
• Ideally have a basic technical understanding and can quickly acquire technical information.
• Can flexibly cover the service hours (Monday - Friday from 07:00 - 19:00), which are staffed according to a rotating shift system.
• Are proficient in using a PC.
• Are willing to work at the Düsseldorf location.
• Are willing to continuously develop.

Ideally, you have:

• Already have experience in the service hotline, as a customer advisor or customer support representative.
• Initial experience in technical service.

Career changers and re-entrants are very welcome! Even if you feel that you do not meet all the criteria, we look forward to receiving your application. We will do our best to offer you the right position – regardless of whether it is this position or another.

Our Benefits

In this position, we offer you benefits that support your unique lifestyle:

• We want to work with you long-term, which is why we rely on an unlimited employment contract.
• Start with us in full-time or part-time (from 20 hours/week). Weekends are free and yours!
• You receive a monthly fixed salary, which is supplemented by an attractive language bonus.
• With up to 27 vacation days, both small and large breaks are possible.
• You start with an intensive full-time training conducted by our trainers.
• You don't need any previous experience. We provide you with a mentor from the start who will support you.
• In addition, you receive regular coaching, fresh-ups, and advanced training that will also be useful in your private life.
• Your additional financial security through a company pension scheme is a matter of course for us.
• Receive an attractive bonus of 600€ for every new employee you successfully recruit.
• A variety of online shopping discounts, specially for Concentrix employees, let you save a lot.
• Stay fit – use our sports offers with a subsidized membership in selected fitness studios.
• We attach great importance to internal further education and career opportunities, even worldwide.
• Your professional and personal development is important to us – get free access to LinkedIn Learning through us.
• An open and motivated team awaits you, eager to warmly welcome you to Concentrix on a first-name basis.

Do you want to get started with us?

If all this sounds like the perfect next step in your career, then we want to get to know you. Apply today via our online form and find out why Concentrix is the employer of choice for more than 440,000 people worldwide.

Do you still have questions?

Then we are just a phone call away. Use our applicant hotline from Monday - Friday from 09:00 - 16:00 at 0800 50 60 080.

Your future workplace:

Concentrix Düsseldorf

Schiessstraße 76

40549 Düsseldorf

Internal job code: R1685442

Concentrix is committed to equal opportunities

We are proud to be united as one team and one company worldwide. We are committed to providing equal employment opportunities to all applicants and to creating a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements and professional qualifications, without regard to origin, age, gender identity, sexual orientation, religion, marital status or parental status, national origin, disability or any other classification protected by applicable national laws.

Diversity and equal opportunities are among the lived core values at Concentrix. Therefore, applications from people with disabilities are expressly welcome. Severely disabled and equivalent persons will be given preferential consideration if equally qualified. For this purpose, we offer individual support to create the right workplace for you.

Work permit

According to German law, only applicants with a valid work permit in Germany will be considered for this position.

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