Associate, Customer Acquisition

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Must Have

• Manage B2B client portfolio across multiple product lines.
• Conduct proactive outreach for new opportunities.
• Achieve monthly and quarterly Order Book (OB) targets and KPIs.
• Prepare accurate quotations, proposals, and order submissions.
• Maintain account plans and track pipeline in CRM tools.
• Collaborate with internal teams for customer issue resolution.
• Build strong customer relationships through follow-ups.
• Ensure compliance with sales processes and governance frameworks.
• Support escalation handling and service reviews.
• Diploma or higher qualification.
• 1-2 years experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Strong English comprehension and business writing.
• Confident verbal and written communication skills.
• Excellent interpersonal skills for engaging with stakeholders.
• Strong presentation skills to articulate value propositions.
• Detail-oriented with strong organizational skills.
• Proficiency with sales processes, CRM systems, and productivity tools.
• Self-starter with accountability, resilience, and results-driven mindset.

Description

• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
• Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
• Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
• Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
• Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
• Support escalation handling, service reviews, and customer success engagements where required.

Requirements

• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
• Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
• Strong presentation skills; able to articulate value propositions clearly and professionally.
• Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
• Comfortable working with sales processes, CRM systems, and productivity tools.
• A self-starter with strong accountability, resilience, and results-driven mindset.