Senior Product Manager, Agent Platform
Job Summary
Job Description
Highspot is seeking a Sr. Product Manager for their Agent Platform, focusing on leveraging generative AI to solve customer problems and enhance sales productivity. This role involves shaping product strategy, collaborating with design, user research, and engineering to explore AI applications for workflows and automation. The Senior Product Manager will own product areas, identify and define features, and translate customer needs and technical capabilities into successful products. Responsibilities include creating strategic roadmaps, prioritizing problems, defining requirements, managing backlogs, becoming an expert on the software and market, and collaborating with cross-functional teams like product marketing and customer success. The role also entails collecting and analyzing customer feedback, digging into usage data, and staying abreast of industry trends and R&D opportunities. The ideal candidate is passionate about emerging technologies, possesses strong customer empathy, technical curiosity, and product rigor, and can communicate complex ideas clearly.
Must have:
- 5+ years of experience as a Product Manager
- Experience in an agile (Scrum/Kanban) environment
- Experience with complex user scenarios and multiple personas
- Experience with intricate systems and delivering user experiences
- Detail-oriented with a focus on customer experience
- Ability to define outcomes and create roadmaps from ambiguous data
- Experience defining strategic roadmaps with user research, data, and initiatives
- Clear communication of strategy and roadmap to stakeholders
- Product owner experience with engineering teams
- Ability to lead cross-functional teams
- Strong technical understanding and ability to handle trade-offs
- Ability to manage concurrent projects and reprioritize tasks
- Comfort with ambiguity and workload in a growth stage company
- Strong communicator and ability to lead through difficult decisions
- Strong data skills (quantitative analytics and qualitative research)
Good to have:
- Experience building products for sales or marketing teams
- Experience in B2B SaaS
- Experience building products leveraging machine learning and Generative AI
- Technical degree or equivalent work experience
Perks:
- Stock options
- Comprehensive medical, dental, vision, disability, and life benefits
- Group Retirement Savings Plan (RRSP) with matching employer contributions (DPSP) and immediate vesting
- Flexible Paid Time Off (PTO)
- Generous Holiday Schedule + 5 Days for Annual Holiday Week
- Quarterly Recharge Fridays (paid days off for mental health)
- Flexible work schedules
- Access to Coaches and Therapists
- 2 Volunteer days per year
- Monthly transportation allowance (for Vancouver Hub location)
6 skills required
Job Details
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About The Role
In this role, you will join the Product Management team and report to the Director of Product Management. As a Senior Product Manager, you’ll play a key role in shaping Highspot’s product strategy, with a strong focus on leveraging generative AI to solve real customer problems. At Highspot, Product Management is a highly collaborative function. You’ll work closely with design, user research, and engineering to explore how GenAI can enhance workflows, drive automation, and deliver insights. Your deep understanding of AI capabilities—and your ability to translate them into practical applications—will be critical in delivering customer value. This role offers significant ownership within the product portfolio, giving you the opportunity to identify, define, validate, and ship innovative and differentiated features. Our ideal candidate is passionate about emerging technologies and brings a strong mix of customer empathy, technical curiosity, and product rigor. You thrive in cross-functional settings, can clearly communicate complex ideas, and are excited by the challenge of bringing cutting-edge AI to market seamlessly and intuitively.
What You'll Do
- You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability.
- You will become an expert on our software, customers, and our market, and be able to identify, prioritize, and execute both tactical and strategic projects.
- You work well cross-functionally with other teams, such as executives, product marketing, and customer success, ensuring their objectives are met, their opinions are considered, and plans are effectively communicated.
- You will collect and analyze feedback from customers, stakeholders, and other teams to inform the shaping of requirements, features, and end products.
- You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
- You will work closely with industry experts to understand industry direction and trends and identify R&D opportunities that can set us apart from the competition.
Your Background
- This is a senior-level position. You have been building software products for some time and have over 5 years of experience shipping products as a product manager in an agile, Scrum, or Kanban environment.
- You have experience working on complex user scenarios, with multiple personas interacting through the tool.
- You have experience understanding intricate systems and partnering with Design to deliver simple yet powerful user experiences.
- You are incredibly detail-oriented and enjoy polishing the experience of your customers.
- You are experienced at taking ideas and ambiguous data, defining the right outcome, and creating the right roadmap or backlog to get there.
- You have experience defining a strategic roadmap that leverages multiple inputs, including user research, customer data, and company initiatives.
- You can communicate the strategy and roadmap to execs, team members, and customers.
- As a product owner, you have worked with engineering teams and demonstrated experience leading cross-functional teams to ship high-quality products.
- This is a technical role; you will work directly with senior engineers and instinctively understand technical concepts and trade-offs.
- You can comfortably handle many concurrent projects and tasks, and instinctively reprioritize them often without needing guidance. Highspot is in the growth and scaling stage, and you will be comfortable with the level of ambiguity and workload that entails.
- You are a strong communicator and can lead teams through difficult decisions.
- You have strong data skills in quantitative analytics and qualitative user research.
- You can roll up your sleeves and work outside your defined role when needed.
Desired Qualifications
- You have experience building products for sales, marketing, or other customer-facing teams.
- You have experience in B2B SaaS and understand the mechanics and economics of a SaaS business.
- You have experience building products that leverage machine learning and Generative AI technology.
- You have a technical degree or equivalent work experience.
Base salary range: $146,000 - $220,000
Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
-Monthly transportation allowance for employees that work in our Vancouver Hub location
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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