Senior Product Manager

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

As a Senior Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. This is a cross-functional role, delivering impactful solutions on our Diligent Platform.

Key Responsibilities

• Develop and implement the product strategy that align to the company vision and strategy.
• Responsible for the product(s) roadmap, from ideation to launch.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Serve as the leader of a cross-functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing.
• Detailed understanding of functional capabilities and limitations, user scenarios, and business value derived for a product(s) and how they intersect with other Diligent products and 3rd-party products
• Delivery of high quality and on-time user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas.
• Responsible for creating and maintaining a prioritized backlog of user stories with clearly written user stories.
• Develop and maintain a strong knowledge of the business domain, applying problem solving skills to address critical and complex issues to ensure the product evolves in light with the organizational strategy.
• Responsible for the ongoing tracking of product performance, user engagement, and outcomes measurement.
• Monitor the external market landscape, including competitor analysis and market trends to inform the product roadmap.

Required Experience/Skills:

• 4+ years’ experience in a product management role, including predominantly SaaS product experience in more recent years
• Experience working with AI-powered products or integrating AI capabilities into SaaS solutions is strongly preferred.
• Excellent written and verbal communication skills and a strong business acumen.
• 1-3 years domain and market expertise
• Demonstrate experience in writing technical and functional requirements.
• Demonstrate experience interacting directly with stakeholders at all levels of the business.
• Demonstrate strong organisational skills and ability to coordinate with other development teams.
• Experience integrating with multiple products (desirable).
• Certified Scrum Product Owner or similar qualifications (desirable)

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.