Senior Product Manager, Search and AI
Job Summary
Job Description
Highspot is a leading sales enablement company utilizing AI and GenAI in its SaaS platform to revolutionize how professionals work. The company is expanding globally, including India. This Senior Product Manager role is within the Search, ML & AI pillar, reporting to a Director. The position is hands-on, requiring close collaboration with senior engineering and design teams. The Product Manager will own a significant area of the product portfolio, defining its vision and roadmap. Responsibilities include working with feature crews to validate and ship features, leveraging telemetry and analytics for adoption, and driving the development of AI features such as search and recommendation engines. The ideal candidate has a strong background in machine learning and/or search, enjoys stakeholder collaboration, and is eager to innovate.
Must have:
- Create vision, strategy, roadmap, and success metrics
- Prioritize problems and define requirements
- Manage backlog through product development
- Become an expert on software, customers, and market
- Identify, prioritize, and execute projects
- Collaborate with executives, marketing, and customer success
- Collect and analyze feedback
- Analyze customer and usage data
- Understand industry trends and identify R&D opportunities
- 7+ years of experience shipping products as a PM
- Experience in agile/scrum/kanban environments
- 2+ years of experience in enterprise/web search quality
- Define outcomes and map roadmaps from ambiguous data
- Balance data points and opinions
- Synthesize insights from existing systems
- Excellent communication skills for strategy and roadmap articulation
- Work directly with senior engineers and understand technical concepts
- Handle multiple concurrent projects and re-prioritize
- Work with engineering teams as a product owner
- Lead cross-functional teams to ship high-quality products
- Lead teams through difficult decisions
- Influence people without authority
- Strong quantitative analytics and qualitative user research skills
5 skills required
Job Details
About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About The Role
In this role, you will be joining the Product Management team reporting to a Director of Product Management in our Search, ML & AI pillar. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features and will be very hands-on. You will be working very closely with senior engineering team and experienced design partners. The Product Manager role has a large area of ownership within the product portfolio, for which you will define a vision and roadmap. You will work with a feature crew of dedicated engineers and designers to identify, define, validate, and ship features. You will leverage telemetry and analytics to measure and drive adoption. The Search, ML & AI pillar is responsible for machine learning based experiences including search and recommendation engines. It also serves as the center of excellence for the development of generative AI features. Our mission in the Search, ML & AI pillar is to enable the product organization to efficiently ship innovative, high quality, and highly adopted AI features to our customers. We accomplish this both through standalone innovation and deep integration with the rest of the Highspot platform. Our ideal candidate is someone with a proven track record in machine learning and/or search who enjoys collaborating with a broad range of stakeholders across the organization and is hungry to innovate. To be effective in this role, this person can partner deeply with engineering while working closely with feature PMs to deliver high impact solutions to our customers. They will become the product expert in this space, collaborating with other disciplines to build a vision, strategy and roadmap that delivers quality and innovation.
Responsibilities
- You will work with customers, stakeholders and cross-discipline peers to create a vision, strategy, roadmap and success metrics, prioritize problems and define requirements, then manage the backlog through the product development process from discovery to general availability.
- You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects.
- You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated.
- You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
- You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
- You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition.
Required Qualifications
- This is a Senior-level position. You have been building software products for some time and have 7+ years of experience shipping products as a PM in an agile/scrum/kanban environment.
- 2+ years of experience in working with enterprise/ web search quality and experiences is preferred
- You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there.
- You are able to consider and balance the many different data points and opinions about your area of ownership.
- You are able to understand existing systems and synthesize to derive insights for improvements
- You are excellent at communication and can communicate and articulate the strategy and roadmap to execs, team members and customers.
- This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs.
- You are able to comfortably handle many concurrent projects and todo’s, and instinctively re-prioritize often without needing guidance. Highspot is in a high growth stage and you will be comfortable with the level of ambiguity and workload that entails.
- You have the ability to roll up your sleeves and pick up work outside of your role definition when you need to.
- You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products.
- You can lead teams through difficult decisions.
- You are skilled at influencing people without authority.
- You have strong data skills in quantitative analytics and qualitative user research.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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