Senior Product Operations Manager

Acceldata is reimagining the way companies observe their Data!

Acceldata is the pioneer and leader in data observability, revolutionizing how enterprises manage and observe data by offering comprehensive insights into various key aspects of data, data pipelines and data infrastructure across various environments. Our platform empowers data teams to manage products effectively by ensuring data quality, preventing failures, and controlling costs.

Position Overview

The Senior Product Operations Manager is responsible for enhancing the efficiency and effectiveness of product development and management processes within the organization. This role bridges gaps between product teams, engineering, marketing, and other stakeholders to ensure streamlined operations, data-driven insights, and successful product outcomes.

By optimizing workflows, implementing scalable systems, and fostering cross-functional collaboration, this role directly contributes to organizational growth and product excellence.

Key Responsibilities

• Oversee the end-to-end product lifecycle, including planning, development, launch, and post-launch evaluation, ensuring timely delivery and alignment with strategic objectives.
• Coordinate and manage user testing initiatives, including recruitment, session facilitation, feedback synthesis, and integration of insights into product iterations.
• Analyze product performance using tools such as Pendo, generating actionable insights on user behavior, feature adoption, and engagement metrics to inform prioritization and optimization.
• Leverage JIRA to manage workflows, create operational reports and dashboards, and develop custom queries to support product planning, sprints, and cross-team visibility.
• Develop and maintain operational frameworks, tools, and processes that enable product teams to improve data collection, analysis, and reporting for informed decision-making.
• Facilitate communication and collaboration across departments, resolving bottlenecks and promoting transparency to enhance productivity.
• Lead initiatives to implement and integrate product management software, analytics platforms, and other technologies to improve operational efficiency.
• Conduct regular audits of product operations, identifying areas for improvement and driving continuous process enhancements.
• Collaborate with senior leadership to align product operations with business goals and provide insights on metrics, performance trends, and potential risks.
• Mentor junior team members and contribute to the development of best practices in product operations.
• Demonstrate leadership capabilities, including the ability to influence stakeholders, drive initiatives, and maintain high standards of professionalism and adaptability.
• Commit to fostering healthy cross-functional relationships and upholding collaboration, accountability, and excellence in execution.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field; Master’s degree preferred.
• 5–8 years of professional experience in product operations, product management, or a closely related operational role within a technology or product-driven environment.
• Proven expertise in managing cross-functional teams and projects, with a strong track record of improving operational processes and delivering measurable results.
• Hands-on experience with Pendo for Product Analytics including session replays, path analysis, feature tagging and custom reporting.
• Advanced proficiency in JIRA including workflow configuration, JQL Queries, Automation rules and integrating with reporting rules.
• Demonstrated ability to design, execute and analyse user testing programs (e.g. usability studies, A/B tests, beta programs) using qualitative and quantitative methods.
• Strong analytical abilities including proficiency in data analytics tools such as Google Sheets, Excel and SQL and with experience in product metrics, KPIs, and data interpretation.
• Familiarity with Product Management tools and platforms including but not limited to JIRA, Tableau and Google Analytics.
• Excellent interpersonal and communication skills, with the ability to present complex information clearly to diverse audiences.
• Strategic mindset with a detail-oriented approach, thriving in collaborative environments focused on product operational excellence.

We care for our team

• Mentorship & Growth
• ESOPs
• Medical and Life Insurance
• Paid Maternity & Parental Leave
• Corporate Uber Program
• Learning & Development Support

Acceldata for All

We are a fast-growing company, solving complex data problems at scale. We are driven by strong work ethics, high standards of excellence, and a spirit of collaboration. We promote innovation, commitment, and accountability. Our goal is to cultivate a healthy work environment that fosters a sense of belonging, encourages teamwork, and brings out the best in every individual.

Why Acceldata?

Acceldata is redefining data observability for enterprise data systems. Founded by experts who recognized the need for innovative monitoring and management solutions in a cloud-first, AI-driven environment, our platform empowers data teams to effectively manage data products. We address common challenges such as scaling and performance issues, cost overruns, and data quality problems by providing operational visibility, proactive alerts, and monitoring reliability across the various environments.

Delivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Zoominfo, GSK, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. Acceldata is a Series-C funded company and its investors include Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.