Senior Product Technical Writer
Job Summary
Job Description
- 3+ years of technical writing experience for complex software platforms or SaaS applications.
- Ability to create content for multiple personas (business users, developers, etc.).
- Experience writing API documentation, developer guides, and integration content.
- Strong collaboration skills with subject matter experts and engineering teams.
- Familiarity with Agile product development practices and tools.
- Expertise with documentation tools (Markdown, Docs-as-Code, DITA, MadCap Flare, etc.).
- Exceptional written communication skills: concise, user-centric, technically accurate.
- Bachelor's degree in a related field or equivalent professional experience.
- REST, JSON, OpenAPI/Swagger familiarity.
9 skills required
Job Details
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
We’re seeking a Senior Product Technical Writer to join our Product team and serve as a strategic partner across Product, Technology, and Operations. In this role, you’ll be embedded in the product lifecycle, collaborating with Product Managers, Technical Architects, Engineers, and business stakeholders to deliver clear, accurate, and impactful documentation for our most critical products and services.This is not a traditional tech writer role—you will be a core contributor to product readiness and user success, responsible for delivering documentation that improves product understanding, adoption, and usability for both internal and external audiences.
What You'll Do
Own the end-to-end documentation strategy for assigned products, including user guides, release notes, API documentation, feature overviews, SOPs, and internal product enablement materials.
Work closely with Product Managers, UX Designers, and Engineering teams to translate requirements, workflows, and system behavior into accurate and intuitive documentation.
Participate in product planning activities (sprint planning, backlog grooming, UAT) to stay aligned with release timelines and product roadmaps.
Standardize and scale documentation processes, templates, and intake mechanisms to support consistent, high-quality content across the organization.
Review and rework legacy documentation to ensure clarity, accuracy, and alignment with current product capabilities and brand voice.
Structure documentation for searchability, AI consumption, and reuse, ensuring content is modular and accessible to both end users and internal systems.
Facilitate product-related internal communications such as executive updates, product launch overviews, and knowledge sharing across teams.
Serve as a bridge between technical and non-technical stakeholders, ensuring product capabilities are clearly understood by business and operational users.
What You’ll Bring
3+ years of experience in technical writing or product documentation for complex software platforms or SaaS applications.
Proven ability to create content for multiple personas, including business users, developers, data scientists, and support teams.
Experience writing API documentation, developer guides, and integration content (REST, JSON, OpenAPI/Swagger familiarity a plus).
Strong collaboration skills—confident gathering input from subject matter experts, product teams, and engineers.
Familiarity with Agile product development practices and tools (e.g., Jira, Confluence, GitHub).
Expertise with documentation tools such as Markdown, Docs-as-Code, DITA, MadCap Flare, or similar content management systems.
Exceptional written communication skills—concise, user-centric, and technically accurate.
Bachelor’s degree in Technical Writing, Communications, English, Computer Science, or a related field—or equivalent professional experience.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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