Manager, Payee Communications

Position Overview

The Manager of Payee (Provider) Communications Operations is responsible for the seamless, consistent, and results-driven execution of communications to Zelis Payments’ Payee (Provider) customers. He/she will be focused on establishing standards for collateral, continuously improving processes and policies that determine when and how Zelis communicates to Payees, and optimizing tooling (including technical ability to analyze, update, and query databases via SQL, management platforms execute email campaigns). The objective will be to will drive a consistent Zelis experience, provide professional and timely messaging that supports business needs, and ensure internal coordination, including a Payer Communication counterpart and the General Manager of the Provider network.

What you'll do:

• Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience
• Standardizing processes so communications are timely, consistent, and on brand. Create documentation and training so that stakeholders are aware of Zelis’ policies on Payee Communications
• Support for execution of communications campaigns (e.g., updating user-facing portals, implementing email communication, print production)
• Analytics capabilities to support, maintain, and query our Payee database
• Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy
• Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders
• Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging
• Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.
• Respond or help to build responses to Payee client questions and requests in certain situations. Some of these situations may be sensitive and require close coordination with internal legal, compliance, and executive stakeholders
• Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation)
• Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
• Monitor and analyze communications effectiveness and responses to continually improve content and applicability.

What you'll bring to Zelis:

• Bachelor’s degree or equivalent experience required
• 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment.
• Ability to query databases, including SQL, for marketing analytics
• Strong writing, formatting, and editing skills. Ability to take complex situations and describe or explain them to non-technical audiences.
• Proficiency in Microsoft applications for communications. Proven visual design skills, including adapting content across various platforms.
• Strong project management and organizational skills.
• Strong relationship building, emotional intelligence and influencing.
• Ability to handle multiple priorities, and to interact with various audiences and organizations.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$95,000.00 - $127,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.