Senior ServiceNow Business Analyst

2 Weeks ago • 4-6 Years • Business Analysis

Job Summary

Job Description

We are looking for a ServiceNow Functional Consultant with experience in driving digital transformation and bridging the gap between business and technology. Responsibilities include gathering requirements, defining business needs, and supporting the delivery of scalable, user-focused ServiceNow customizations and configurations. The role is key to aligning business objectives with IT capabilities. The ideal candidate will engage with stakeholders, lead workshops, translate business processes into functional specifications, define user personas and journeys, and collaborate with product management and technical leads. This position also involves assisting in backlog prioritization, creating roadmaps, supporting Agile delivery teams with user stories, and coordinating with QA teams. Ensuring compliance with regulations and maintaining documentation are also part of the role.
Must have:
  • Experience in business analysis within IT projects involving ServiceNow
  • Strong stakeholder management and communication skills
  • Ability to analyze workflows and convert them into requirements
  • Experience in Agile or hybrid delivery environments
  • Excellent documentation and presentation skills
  • Minimum 6 years of IT experience
  • Minimum 4 years as a Business Analyst
  • Fluent in English
Good to have:
  • ServiceNow CSA Certification
Perks:
  • Commitment to creating an open, inclusive, and respectful environment
  • Welcoming applications from people of all backgrounds, experiences, and perspectives

Job Details

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-time impact - be part of a global shift by doing work that matters.

Job Description

We are seeking a ServiceNow Functional Consultant with a strong background in driving digital transformation initiatives and bridging the gap between business and technology. The ideal candidate will have experience working with cross-functional teams delivering ServiceNow customizations and configurations, being responsible of gathering requirements, defining business needs, and supporting the delivery of scalable, user-focused solutions. This role is critical in ensuring alignment between business objectives and IT capabilities.

Qualifications

  • Engage with business stakeholders and IT teams to gather, analyze, and document detailed requirements for digital products and services around ServiceNow Platform.
  • Lead workshops and discovery sessions to understand customer needs around ServiceNow Implementations and further development, business workflows, and system requirements.
  • Translate business processes into clear and concise functional specifications.
  • Define and document user personas, user journeys, business use cases, and acceptance criteria.
  • Collaborate with ServiceNow Product Management, ServiceNow Solution Architects, and ServiceNow Technical Leads to shape product vision and software delivery goals.
  • Assist in prioritizing backlogs, creating product roadmaps, and maintaining delivery timelines aligned with business objectives.
  • Support Agile delivery teams by writing user stories, refining requirements, and validating delivered functionality.
  • Coordinate with QA teams to ensure adequate test coverage and successful solution implementation.
  • Ensure business processes and system changes comply with relevant regulations and organizational standards.
  • Maintain clear and structured documentation using ServiceNow Agile board and other ALM systems.

Additional Information

  • Proven experience in business analysis within complex IT project environments involving ServiceNow platform.
  • Strong stakeholder management and communication skills across technical and non-technical audiences.
  • Demonstrated ability to analyze business workflows and convert them into structured, actionable requirements for ServiceNow developers.
  • Experience working in Agile or hybrid delivery environments.
  • Excellent documentation and presentation skills, including process mapping and business case development.
  • Familiarity with ServiceNow Agile Board, and ALM tools for requirements management and collaboration.
  • Minimum 6 years of experience in IT, with at least 4 years as a Business Analyst in structured teams, preferably 2 years as a ServiceNow Functional Consultant.
  • Fluent in English, with strong written and verbal communication skills.
  • ServiceNow CSA Certification is a plus.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

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