Job title: Senior Software ServiceNow Engineer – connectivity India

About SailPoint:

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

About the role:

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

SailPoint is seeking a Senior Software ServiceNow Engineer to help develop SailPoint ServiceNow Application. We are looking for well-rounded backend or full stack ServiceNow engineers who are passionate about ServiceNow Client side scripting, developing widgets, backend script, webservices. Also looking for knowledge in rest APIs, basic Java programming.

Responsibilities

• Produce design document, analysis document, architecture diagram and rough estimates, and develop features based on product requirements.
• Collaborate with peers for grooming, development.
• Produce unit and end-to-end tests to improve code quality and maximize code coverage for new and existing features.
• Contribute to training, onboarding of new resources.
• Give Product demos to customers/internal stakeholders.
• Contribute to resolving customer queries/escalations.
• Creating new Environment as required.

Requirements

• Must have Strong 6+ years of experience in building ServiceNow Application Development, Integrations.
• Experience range 6 – 10 years.
• Understanding of scoped applications within ServiceNow. Work experience with custom scoped applications is a bonus.
• Experience working with Portal with ability to create custom widgets and pages.
• Understanding of AngularJS concepts like scope, root scope, angular service.
• Good knowledge of Client side scripting.
• Should have experience with Restful API testing and Microservices
• Good to have automation experience handling automation frameworks, backend API and UI automation.
• Good to have knowledge and testing experience with Amazon AWS (S3, Lambda, DynamoDB, CloudWatch etc).
• Good to have experience with logging/Metrics tools such as Kibana, Grafana, Prometheus etc.
• Good to know the Docker and its deployment along with containers spin up, grid, scaling etc.
• Should have strong analytical skills, attention to details and excellent troubleshooting/problem solving skills to address complex technical problems
• Team player with strong communications skills, excellent organizational and planning skills, ability to work on multiple tasks concurrently.
• Good to have experience working with JIRA for Agile Development, Defect Management and Test Case Management.

Preferred

• Experience with testing SaaS Products.
• Experience with Continuous Delivery
• Experience instrumenting code for gathering production performance metrics

What success looks like in the role

Within the first 30 days you will:

• Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your development environment.
• Seek to deeply understand business problems or common engineering challenges and develop feature and unit test it.

By 90 days:

• Proactively implement different enhancements, defect fixes by interacting independently with different (sometimes many) stakeholders, architects and members of your team.
• Take a committed approach to contributing to different projects development alongside less experienced engineers on your team—there’s no room for ivory towers here.

By 6 months:

• Collaborates with Product Management and Engineering Lead to estimate and develop small to medium complexity features more independently.
• Occasionally serve as an analysis expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner.
• Share support of critical team systems by participating in calls with customers, learning the characteristics of currently running systems, and participating in improvements.

About SailPoint India and our Benefits:

Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.

Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits:

• Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint.
• Company sponsored health-checkups for employees and discounted rates for dependents
• Annual performance bonus
• Private equity at certain levels
• 24 Leaves every year in addition, 10 holidays
• Flexible Work hours

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

• Filing a complaint;
• Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;
• Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or
• Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.