Senior Software Engineer (in Test)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Hybrid model: 2 days at week at the office located in Cochabamba

So, what’s the role all about?

The Software Engineer in Test designs, develops, tests, and maintains the NiCE software platform. This role involves working across all tiers of the NiCE technology, including designing and developing tests for NiCE CXone products and features, performing manual testing to validate functionality, usability, and quality, conducting functional and load testing, and participating in code reviews. The engineer is responsible for resolving test defects encountered during the QA cycle, supporting production environments, and collaborating with other software engineers in a team environment that utilizes agile development processes.

About the team:

The Product Success team is dedicated to delivering innovative applications that drive operational excellence across our suite for partners, customers, and internal teams. These solutions streamline and automate processes, empower customers with actionable insights, and enable scalability to support the growth and performance of the suite.

A key focus is providing customers and partners with clear visibility into the overall health of their contact center operations. This capability is especially critical for large organizations transitioning from on-premises contact centers to the cloud, where continuous monitoring becomes an essential component of their operational workflows and decision-making processes.

By combining automation, transparency, and scalability, the Product Success team ensures that our ecosystem operates at peak efficiency while meeting the evolving needs of modern contact center environments.

How will you make an impact?

• Work on writing automated tests for your team
• Work on writing manual tests for your team
• Check for Customer Found Bugs
• Investigate failures
• Write applicable bugs for failures
• Fix false failures (refactor test)
• Check the status of daily or pipeline automation test executions
• Check on all bugs assigned to you
• Attend and contribute to the team's meetings and ceremonies (stand-up, stories grooming, planning, retrospectives.
• Understanding database principles and using SQL to query data
• Understanding AWS technologies

Have you got what it takes?

• Knowledge of quality practices and policies
• 4+ years of experience in software development and automation
• Experience with test automation tools such as Selenium and Playwright
• Experience with manual testing, High Level Test Plans
• Proficient in Jenkins for CI/CD pipeline automation
• Experience writing SQL statements
• Thorough understanding of the following types of testing: Functional, Usability, Load, Stress, Unit, Component, Integration, Data validation, Performance, Automated testing, Acceptance, End to End, and Regression
• Scrum methodology

Preferred experience:

• DevOps experience
• Experience with call server technologies
• Cloud experience, AWS preferred
• Experience with .NET/C# and Typescript
• Visual Studio, or VS Code on Windows

What are the technologies we use?

• Automation Selenium
• Playwright/Typescript
• AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, …)
• REST APIs
• GitHub
• C#
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD) Jenkins

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Benefits at NiCE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.