Senior Software Engineer - Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role-

This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment’s organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment’s ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service.

Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations.

Meet our team

We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally.  We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system.

Job Description:

Your way to impact

As a member of the Engineering operations team, you will have the opportunity to make a significant impact from day one. Here are keyways you can contribute-

1. Ensure engineering operations   

Oversee engineering operations and develop a comprehensive understanding of payment systems and their current challenges. Ensure compliance with SOPs for all engineering and business operations. Identify opportunities to automate standard business as well as engineering processes wherever possible

2. Drive Operational Efficiency 

Identify opportunities for improving engineering operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity.

3. Proactively Identify and Address Issues

Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions and ensure smooth, uninterrupted service.

4. Foster Cross-Functional Collaboration

Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service.

5. Bring Fresh Ideas and Innovation

Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team.

Your day to day

• Facilitate and automate various engineering and business operations.

• Quickly and accurately triage reported production issues.

• Collaborate with PayPal engineering teams and PayPal external partners to swiftly resolve production issues and restore customer functionality.

• The candidate will be expected to challenge the status quo and introduce innovative solutions to enhance operational efficiency.

• This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations.

What do you need to bring-

• 5 + years of relevant industry experience in software product development with Java/ Sprint Boot.

• Ability to drive communication with external partners, processors, and vendors.

• Strong time management skills and ability to work on concurrent assignments with different priorities.

• Excellent problem-solving skills

• Experience with automation and process improvement.

• Experience in developing, troubleshooting/debugging complex multi-tier applications.

• Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products.

• Experience in operational detection/monitoring activities and exposure to incident management activities

• Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders.

• Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers.

• Drive long term solutions with technology/product teams when appropriate.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.