Senior Solutions Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is looking for a pre-sales Senior Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise prospects & strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers.  

As a Senior Solutions Consultant you will know Sprinklr’s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. 

Who You Are And What Makes You Qualified:  

Solution Consultants will partner with sales to attain their revenue goals by owning the technical win’ as key member of the account team through: 

• Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes. 
• Lead and document discovery sessions to understand the client's business objectives and desired outcomes 
• Present a vision of the solution, meeting the client's requirements that will drive adoption and growth 
• Lead client workshops which may include whiteboarding, Q&A sessions, and trials 
• Subject Matter Expertise (SME) in Customer Experience Management 
• Keep current on industry trends and competition 
• Continuously leverage internal learning and competitive intelligence 
• Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market 
• Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf 
• Sharpen the saw on pre-sales skills, as well as participating and attending trade events.
• Collaboration and Administration 
• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution 
• Prioritize participation in meetings with the account team and SC team 
• Ensure general administration across our systems of record are timely and accurate 
• Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution 
• Document observations from prospects and customers to influence future product capabilities 
• Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams. 

Relevant Skills and Experience:  

• 5+ years of relevant CX strategy and technical consulting experience 
• Experience in a presales role at a SaaS company managing large enterprise customers 
• Experience in marketing, advertising, customer care, business intelligence or commerce spaces 
• Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media  
• Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc. 
• Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.